---
title: "Market Engagement - Sheltered Housing Call System"
ocid: "ocds-r6ebe6-0000845121"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000845121"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000845121.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000845121.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "Renfrewshire Council"
published: "2026-10-08"
---

# Market Engagement - Sheltered Housing Call System

Buyer: Renfrewshire Council  
Current stage: Planning  
OCID: ocds-r6ebe6-0000845121

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000845121.json)

## Summary

Renfrewshire Council is seeking market insight from suppliers of sheltered-housing call and alarm systems. The planned service is intended to move tenants onto a fully digital telecare platform, enabling them to request support in their own homes and live independently and safely for longer. The system is expected to promote residents’ choice, control and dignity, provide confidence that help is available, and reduce unnecessary interventions. The council also aims to improve resident safety, operational efficiency and service resilience, comply with the UK Digital Switchover programme, and support future integration with housing, health and wellbeing technologies. Delivery is for Renfrewshire Council’s sheltered housing service in Renfrewshire, including Paisley.

This is at the planning and market-engagement stage: Renfrewshire Council is gathering feedback from suppliers, not inviting tenders. The council has provided a questionnaire for interested suppliers to complete as part of that engagement. It expects to publish a further notice on 9 December 2026; this is an indicative future notice date, not a bid deadline. The procurement is described as one planned lot, but no contract value, budget, contract duration, procurement procedure, evaluation criteria or eligibility requirements are set out at this stage. The engagement is intended to inform the council’s plans for a future sheltered-housing call system, including the transition to digital telecare and the system’s service and integration requirements.

The engagement is most relevant to providers of sheltered-housing call and alarm services, digital telecare platforms, and associated technology or integration services. Suppliers with experience supporting tenants to request assistance at home, while balancing resident independence with reliable access to help, will have relevant insight to share. The council is looking for a system that can support the UK’s Digital Switchover, improve resilience and operational efficiency, and enable future links with housing, health and wellbeing technologies. Suppliers able to explain how their services can reduce unnecessary interventions while preserving residents’ choice, control and dignity are also well placed to contribute. This stage offers suppliers a chance to inform the council’s requirements before a future tender; it is not an invitation to bid.

## Notice

Renfrewshire Council are publishing this market engagement notice to gain useful insight and feedback from suppliers of sheltered housing call/alarm services. The transition to a fully digital telecare platform presents an opportunity to modernise sheltered housing call/alarm services, enhance resident safety, improve operational efficiency, strengthen resilience, and ensure compliance with the UK's Digital Switchover programme while supporting the future integration of wider housing, health, and wellbeing technologies. Our service supports tenants to live independently and safely within their own homes for longer. The new Call System must therefore support the promotion of choice, control and dignity by enabling tenants to access support when required, whilst reducing unnecessary interventions and maintaining confidence that assistance is available when needed.

### Lot Information

Lot 1

Renfrewshire Council are publishing this market engagement notice to gain useful insight and feedback from suppliers of sheltered housing call/alarm services. The Council has attached a questionnaire for interested suppliers to complete. The transition to a fully digital telecare platform presents an opportunity to modernise sheltered housing call/alarm services, enhance resident safety, improve operational efficiency, strengthen resilience, and ensure compliance with the UK's Digital Switchover programme while supporting the future integration of wider housing, health, and wellbeing technologies. Our service supports tenants to live independently and safely within their own homes for longer. The new Call System must therefore support the promotion of choice, control and dignity by enabling tenants to access support when required, whilst reducing unnecessary interventions and maintaining confidence that assistance is available when needed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT566230 |
| Notice type | PCS Notice - Website Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | 9 Dec 2026 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Renfrewshire Council |
| Locality | PAISLEY |
| Postcode area | Paisley |
| Postcode | PA1 1JB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Renfrewshire |
| Electoral ward | Paisley East and Central |
| Westminster constituency | Paisley and Renfrewshire South |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 45 - Construction work

### Codes

- 35121700 - Alarm systems
- 45312000 - Alarm system and antenna installation work

## Release History

- 8 Oct 2026 at 01:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT566230

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT566230&idx=2
  8th October 2026 - Questionnaire
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT566230&idx=1
  8th October 2026 - ICT Questionnaire
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT566230
  Market Engagement - Sheltered Housing Call System - Renfrewshire Council are publishing this market engagement notice to gain useful insight and feedback from suppliers of sheltered housing call/alarm services. The transition to a fully digital telecare platform presents an opportunity to modernise sheltered housing call/alarm services, enhance resident safety, improve operational efficiency, strengthen resilience, and ensure compliance with the UK's Digital Switchover programme while supporting the future integration of wider housing, health, and wellbeing technologies. Our service supports tenants to live independently and safely within their own homes for longer. The new Call System must therefore support the promotion of choice, control and dignity by enabling tenants to access support when required, whilst reducing unnecessary interventions and maintaining confidence that assistance is available when needed.

## Notice URLs

- http://
- http://www.renfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000845121
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=845121

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000845121. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000845121.json.