---
title: "IT Service Manager solution"
ocid: "ocds-r6ebe6-0000846475"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000846475"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000846475.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000846475.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "East Renfrewshire Council"
published: "2026-10-26"
---

# IT Service Manager solution

Buyer: East Renfrewshire Council  
Current stage: Award  
OCID: ocds-r6ebe6-0000846475

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000846475)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000846475.json)

## Summary

East Renfrewshire Council bought an IT service desk digital solution for use in East Renfrewshire. The requirement is for a digital service supporting the council’s IT service desk, rather than general IT consultancy or equipment supply. The service falls within the broad computer and related services category (CPV 72000000).

The procurement is complete and was awarded to Freshworks, Inc. The council used a direct bid through the G-Cloud 14 framework, without publishing a prior call for competition. The procurement was organised as one lot. The contract is valued at £164,160 and was signed on 22 October 2026. The recorded outcome identifies the selected supplier, but does not state an award date or the evaluation criteria.

This award demonstrates demand from East Renfrewshire Council for a digital IT service desk solution, procured through the G-Cloud framework route. Suppliers considering similar future requirements would need to offer a solution suited to an organisation’s IT service desk and be able to compete through the relevant framework. The award provides no specific technical specification, service levels, integration requirements or accreditation criteria, so it does not establish that these were demanded. It does, however, show that a specialist digital solution provider can meet the council’s stated requirement.

## Notice

Provision of IT Service Desk Digital solution

### Lot Information

Lot 1

Provision of IT Service Desk Digital solution. Direct Bid via G-Cloud 14 Framework Agreement (RM1557.14)

### Procurement Information

Direct Bid via G-Cloud 14 Framework Agreement (RM1557.14)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567333 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £164,160 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | East Renfrewshire Council |
| Locality | GIFFNOCK |
| Postcode area | Glasgow |
| Postcode | G46 6UG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | East Renfrewshire |
| Electoral ward | Giffnock and Thornliebank |
| Westminster constituency | East Renfrewshire |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Freshworks Inc. |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Oct 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567333

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567333
  IT Service Manager solution - Provision of IT Service Desk Digital solution

## Notice URLs

- http://
- http://www.eastrenfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000846475

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000846475. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000846475.json.