--- title: "Provision of Wayfinding and Information Solution for Blind and Partially Sighted Passengers" ocid: "ocds-r6ebe6-0000846616" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000846616" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000846616.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000846616.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "CalMac Ferries Limited" published: "2026-10-26" --- # Provision of Wayfinding and Information Solution for Blind and Partially Sighted Passengers Buyer: CalMac Ferries Limited Current stage: Tender OCID: ocds-r6ebe6-0000846616 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000846616) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000846616.json) ## Summary CalMac Ferries Limited is seeking a supplier to pilot a smartphone-based visual tagging solution for blind and partially sighted ferry passengers. The service is intended to improve passenger wayfinding and provide access to real-time information, with that information available in 36 languages. This is an accessibility and passenger-information technology service, rather than a purchase of ferry vessels or general IT support. The stated delivery setting is CalMac’s ferry operations in Scotland; the buyer is based at Gourock Ferry Terminal. The work combines an accessible user-facing solution, visual tagging and the provision or conversion of live passenger information across multiple languages. Suppliers with relevant assistive technology, passenger navigation or digital information platforms may find the scope pertinent. CalMac invited offers through a single-lot tender using an open procedure. Bids were to be submitted electronically, with the submission deadline set for 30 November 2026 at 12:00. The contract period is stated as 1,800 days. The terms describe a fixed-price initial 12-month period, followed, subject to successful completion, by two possible 12-month extensions. Quality carries 60% of the evaluation and price 40%. Applicants must meet financial tests based on their latest published accounts: return on capital employed above zero, current ratio above one, gearing below 100%, and interest coverage of at least two. Bid validity runs to 31 December 2026. The published procurement value is not stated in the process data. This opportunity is best suited to suppliers able to deliver a working pilot of smartphone-based visual tagging for passengers with sight loss, and to connect the solution with real-time travel information. The multilingual requirement involves making that information available in 36 languages, so capability in content localisation or translation integration is relevant alongside accessible interface and mobile technology expertise. The supplier must be able to work in a ferry passenger environment and demonstrate how its system will support practical wayfinding. CalMac requires the names and qualifications of staff assigned to the work, making a credible delivery team important. Financially, bidders need published accounts showing positive return on capital employed, a current ratio above one, gearing below 100% and interest coverage of at least two. Quality is weighted more heavily than price. ## Notice CFL is seeking a qualified Supplier to deliver a pilot deployment of a smartphone based visual tagging solution designed to support blind and partially sighted passengers. This solution will enhance CFL's wayfinding and will have access to real-time information, which will also convert to 36 languages. ### Lot Information Lot 1 CFL is seeking a qualified Supplier to deliver a pilot deployment of a smartphone based visual tagging solution designed to support blind and partially sighted passengers. This solution will enhance CFL's wayfinding and will have access to real-time information, which will also convert to 36 languages. Renewal: Thereafter, the Framework prices for the listed items shall remain fixed for an initial period of 12-months. Upon successful completion of this period, the Contractor may be awarded the remaining 24-months of the Agreement, which shall be divided into two 12 month extension options. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567361 | | Notice type | OJEU - F2 - Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Oct 2026 | | Submission deadline | 30 Nov 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CalMac Ferries Limited | | Locality | GOUROCK | | Postcode area | Paisley | | Postcode | PA19 1QP | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Inverclyde | | Electoral ward | Inverclyde West | | Westminster constituency | Inverclyde and Renfrewshire West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 63 - Supporting and auxiliary transport services; travel agencies services ### Codes - 63724000 - Navigation services ## Release History - 26 Oct 2026 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567361 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567361 Provision of Wayfinding and Information Solution for Blind and Partially Sighted Passengers - CFL is seeking a qualified Supplier to deliver a pilot deployment of a smartphone based visual tagging solution designed to support blind and partially sighted passengers. This solution will enhance CFL's wayfinding and will have access to real-time information, which will also convert to 36 languages. ## Notice URLs - http:// - http://www.calmac.co.uk - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000846616 - https://www.publictendersscotland.publiccontractsscotland.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000846616. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000846616.json.