---
title: "Provision of an ITSM solution"
ocid: "ocds-r6ebe6-0000846650"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000846650"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000846650.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000846650.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "Angus Council"
published: "2026-10-26"
---

# Provision of an ITSM solution

Buyer: Angus Council  
Current stage: Award  
OCID: ocds-r6ebe6-0000846650

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000846650.json)

## Summary

Angus Council procured an IT service management (ITSM) solution for use in Angus. The requirement covers a system to handle incident management, service request fulfilment, problem management, change enablement and knowledge management. This is a software and associated IT service requirement, aimed at supporting the council’s day-to-day management of IT services and requests. The procurement was structured as one lot covering the ITSM solution.

The procurement is complete and the contract was awarded to Marval Software Limited. Angus Council used an open procedure. The contract is active and was signed on 23 October 2026, with a value of £120,291.12. Seven bids were received for the lot; all seven were recorded as SME bids. No award date or contract period is stated in the published data. The requirement was packaged as a single lot, covering the ITSM solution as a whole.

For suppliers competing for a similar requirement from Angus Council in future, credibility will depend on providing an ITSM solution that can support incident management, service request fulfilment, problem management, change enablement and knowledge management in an integrated service environment. The selected supplier’s award shows that a software company can deliver the requirement, and the seven SME bids indicate that the competition included smaller businesses. Relevant product capability across all five service-management functions, and the ability to support the council’s IT service operations, are the clearest indicators of fit for this buyer.

## Notice

ITSM solution

### Lot Information

Lot 1

ITSM Solution for handling: Incident Management Service Request Fulfillment Problem Management Change Enablement (Change Management) Knowledge Management

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567390 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £120,291 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Angus Council |
| Locality | FORFAR |
| Postcode area | Dundee |
| Postcode | DD8 1AN |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Angus |
| Electoral ward | Forfar and District |
| Westminster constituency | Angus and Perthshire Glens |
| Delivery location | TLM71 Angus and Dundee City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARVAL SOFTWARE LIMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48810000 - Information systems
- 72222300 - Information technology services
- 72253000 - Helpdesk and support services
- 72253100 - Helpdesk services

## Release History

- 26 Oct 2026 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567390

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT567390
  Provision of an ITSM solution - ITSM solution

## Notice URLs

- http://
- http://www.angus.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000846650
- https://www.marval.global/
- https://www.scotcourts.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000846650. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000846650.json.