CRM
Tenders

Provision of CRM system

Description: Provision of CRM system and integration with new ticketing system Expian

Summary: Bath & North East Somerset Council has completed a direct procurement process for the provision of a Customer Relationship Management (CRM) system and its integration with a new ticketing system, Expian. The procurement, classified under the 'goods' category, is part of the council's initiatives to enhance its digital infrastructure. Situated in Bath, within the UKK12 region, the council opted for a below-threshold direct procurement without competition, resulting in an active contract awarded to Good Technologies Limited of Manchester. This contract commenced on 16 October 2025 and will run until 15 October 2027, with a total gross value of £33,309. The award was finalised on 13 October 2025, with the buyer and supplier details registered under their respective identifiers.

CA15874 - Askham Bryan College - Customer Relationship Management (CRM) Project

Description: Askham Bryan College is seeking to procure a Customer Relationship Management (CRM) system to support marketing and student recruitment efforts, with the goal of driving student number growth. The system will enable effective lead capture, nurturing, and conversion of prospective students from initial enquiry through to enrolment. To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA15874. Not registered: Visit https://suppliers.multiquote.com then register and quote CA15874 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

Summary: Askham Bryan College, located in York, England, has completed the procurement process for a Customer Relationship Management (CRM) system aimed at bolstering marketing and student recruitment efforts. This open procedure invited tenders for the development of custom CRM software, classified under CPV code 72212445. The procurement process began with a tendering phase published on 22nd May 2025 and closed on 17th June 2025, leading to the subsequent award stage. The contract, valued at £121,200, was awarded to Student CRM on 13th October 2025 and spans from 1st September 2025 to 31st August 2028, covering deliveries across the United Kingdom and beyond.

Customer Relationship Management System

Description: The provision, implementation and ongoing support of a CRM System.

Summary: Activate Learning, a public body based in Oxford, United Kingdom, completed a selective procurement process for the provision and implementation of a Customer Relationship Management (CRM) System. The tender, initially active with a submission deadline on 6th March 2025, focused on software under the CPV category of Customer Relation Management software package. The contract was awarded to Ribbonfish Limited on 15th December 2025, following the restricted procedure. The CRM system aims to enhance operational efficiency, increase commercial revenue, and improve stakeholder engagement, integrating seamlessly with existing systems. The contract value is £803,724, with an active status and is set for a 60-month term, including options for extension.

CRM System Configuration

Description: Contract award for CRM system configuration

Summary: The South Yorkshire Mayoral Combined Authority has completed a procurement process titled "CRM System Configuration," focused on software configuration services within the services industry category. This contract, pertaining to a Microsoft Dynamics 365 CRM transformation, was designed to deliver a cloud-based platform improving service delivery and operational efficiency. The procurement, conducted under the limited method without prior publication of a call for competition, resulted in the award on 12th May 2025 to TTEC Consulting Limited. Located in Sheffield, this procurement process has concluded with the contract being actively awarded and signed, with the value of the contract amounting to £2,000,000.

Access Intelligence Media Vuelio (CRM)

Description: Customer Relationship Management System (CRM) licences

Summary: NHS England, a prominent UK healthcare organisation, has completed the procurement process for a Customer Relationship Management System under the title "Access Intelligence Media Vuelio (CRM)." This procurement falls within the software package and information systems industry category and is located in Leeds, England. The contracting process reached the award stage with the contract period beginning on 1st October 2025 and concluding on 30th September 2027. The procurement was conducted using a selective method, specifically a call-off from a framework agreement, with the procurement valued at £109,000. The initial tender period ended on 1st September 2025.

Digital Platform Including Customer Relationship Management (CRM)

Description: Implementation of a single digital platform and a customer relationship management system (CRM). The contract award was carried out through NHS SBS10175 via Direct Award. This is a contract finder award notice only.

Summary: The procurement process involves Westmorland and Furness Council, located at South Lakeland House, Lowther Street, Kendal, seeking a digital platform and Customer Relationship Management (CRM) system. The key procurement stage, currently at the award phase, was conducted through a direct award via NHS SBS10175. The contract, with a value of £1,442,859, was awarded to Netcall PLC and focuses on IT services, including consulting, software development, and internet support. The project delivery is set within England, United Kingdom, with the contract period spanning from 29 November 2025 to 28 November 2030. This opportunity fell under the services category and the award was finalised on 3 November 2025, with public notification published on 13 November 2025.

Disused Tips Authority - Dynamics 365 CRM Implementation Partner

Description: Implementation and configuration of a Dynamics 365 Customer Relationship Management (CRM) services (including associated functions for grants and public facing portals) to enable the Disused Tips Authority to fulfil their duties.

Summary: The Welsh Government, operating through its Corporate Procurement Services in Cardiff, has awarded a contract titled "Disused Tips Authority - Dynamics 365 CRM Implementation Partner" to Corporate Project Solutions Ltd. This procurement process is in the award stage, finalised on 10th November 2025, with the contract actively signed on the same date. The project involves the implementation and configuration of a Dynamics 365 Customer Relationship Management system, including functions for grants and public-facing portals, for the Disused Tips Authority. The procurement falls under the services category, specifically focusing on IT services and CRM software development, and has a total contract value of £510,000. Four bids were received for this tender, highlighting competitive interest in this opportunity.

HMRC Customer Relationship Management

Description: IMPORTANT INFORMATION (DISCLAIMER): THIS IS A RE-PUBLICATION OF TENDER NOTICE: Procurement identifier (OCID): ocds-h6vhtk-050568 "HMRC Customer Relationship Management" FOR THE PURPOSES OF THE PROCUREMENT ACT 2023 S.31 "Modifying a section 19 procurement". HMRC IS NOT ACCEPTING NEW PARTICIPANTS. As part of the HMRC Enterprise Customer Relationship Management Programme, HMRC are seeking a supplier to provide Software as a Service Customer Relationship Management. There will be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities. The requirement for this procurement is split into core and additional capabilities. Core capabilities must be delivered by the vendor on a first party basis, which refers to software owned and/or developed by the Supplier. Core capabilities include: * Marketing & Campaign Management * Customer Management * Case (read more...)

Summary: This procurement demonstrates substantial, long-term demand from HMRC for an enterprise CRM platform combining customer, case, channel, messaging, AI, analytics, reporting and digital customer experience capabilities. Competitors seeking similar work should be able to deliver core functionality on a first-party basis, meaning software owned or developed by the supplier, while also integrating additional first- or third-party capabilities such as identity, authentication, fraud, secure communications, data integration, knowledge and operational management. Credible suppliers would need the capacity to support complex implementation through professional services, maintain a platform over an extended period, and respond to future innovation and development needs. The evaluation also shows that strong quality and demonstrable functionality matter more than price alone, with social value forming a separate scored element.

Contract for The Provision of a CRM Solution

Description: The Council intends to procure a strategic Customer Relationship Management (CRM) platform to enable it to transform the customer and staff experience. The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. The strategic platform will replace our main existing CRM and workflow tools by either bringing them together in one place or offering an alternative solution to the CRM that we currently have in place. Further information and the ITT documents are available via the OPEN Tender portal.

Summary: Northumberland County Council has completed the procurement process for a strategic Customer Relationship Management (CRM) solution, aimed at enhancing both customer and staff experience. This contract falls under the industry category of software package and information systems and is specifically focused on CRM software development services. The procurement was conducted via a selective method, calling off from a framework agreement, and is valued at £852,330 GBP. The procurement process reached the award stage with Netcall UK Limited designated as the supplier. The contract commenced on 16th February 2026 and is set to conclude on 15th February 2029. The project supports delivery within the North East region of the United Kingdom.

GB-London: MS CRM Delivery Consultancy

Description: Call off from G Cloud 14 for MS CRM Delivery Consultancy Services

Summary: The procurement process for "GB-London: MS CRM Delivery Consultancy" was conducted by BIP SOLUTIONS LIMITED, based in London, UK. This tender falls under the services category, specifically systems and technical consultancy services, with a contract value of £397,800. The procurement utilised an undisclosed method and concluded with awarding the contract to Frank Recruitment Group Services Limited. The key dates included the tender period ending on 24th April 2026, with the contract commencing the following day, 25th April 2026, and concluding on 31st July 2026. The award stage is marked as "active," indicating the recent completion and publication of the contract award notice on 9th July 2026.