Notice Information
Notice Title
The Royal Society CRM Platform Replacement
Notice Description
The Society is looking to procure a new Customer Relationship Management (CRM) platform. The key objective of the CRM is to store all contact information for our Fellowship, donors, and contacts in one system and to organise this information to better record and understand the Society's relationship with individuals on an ongoing basis. With the increased volume of activities across the Society leading to more asks from stakeholders it has become increasingly difficult to record and manage the number of interactions with each stakeholder accurately and the Society does not currently have one view of all contacts with each stakeholder. The proposed solution must consider efforts to future proof processes and systems for future changes and growth in the Society. The new CRM platform will replace the existing Donor Strategy system and potentially our email marketing system. In the first phase, the following processes, currently supported by these applications, will be moved to the new platform: * Fellow management * Committee management * Summer Science Exhibition Soiree invitations * Fundraising processes * Newsletters and other mass email communications In addition, the systems will be extended to support the following processes across the Royal Society: * Stakeholder management * Event management * Volunteer management As part of the project, the CRM platform will be integrated with the following existing Royal Society systems: * The Society's Sitecore-based website * The Flexi-Grant grant management system * The in-house telephone and fundraising preference database * The selected email marketing platform * An online preference centre * Outlook It is envisaged that the system will be extended to meet a wider range of requirements in future phases of work. Additional information: To receive a full copy of the tender pack, please email procurement@royalsociety.org with a completed copy of attachment 2 - Tender registration form.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-012fbf6d-64c7-4a18-9d58-c4eb396c442d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/16104df9-c5c1-447f-9274-70f70d17869d
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72200000 - Software programming and consultancy services
72300000 - Data services
72400000 - Internet services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72900000 - Computer back-up and catalogue conversion services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Oct 20196 years ago
- Submission Deadline
- 21 Nov 2019Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 1 Feb 2020 - 31 Jan 2023 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROYAL SOCIETY
- Contact Name
- Rebecca Farquhar
- Contact Email
- procurement@royalsociety.org
- Contact Phone
- +44 20 7451 2653
Buyer Location
- Locality
- LONDON
- Postcode
- SW1Y 5AG
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/16104df9-c5c1-447f-9274-70f70d17869d
21st October 2019 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/4aeb2300-e1f6-40ae-bba7-3de2ddf116af
Attachment 2 - Registration Form
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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