Tender

Income Recovery Officer - 28 October 2022 - SJA

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

TenderAmendment

28 Oct 2022 at 14:17

Tender Notice
Tender

28 Oct 2022 at 14:17

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is looking for an Income Recovery Officer with a pay rate of £13.18 per hour for a 37-hour per week contract. The position will be based in a hybrid environment of working from home and council offices in Sandwell. The procurement method is an open procedure with an end date for tender submission on 7th November 2022. The contract period is from 14th November 2022 to 14th February 2023, providing services in the category of supply services of personnel including temporary staff.

This tender from Sandwell Metropolitan Borough Council offers an opportunity for businesses providing personnel services to compete for a contract for an Income Recovery Officer position. Companies with expertise in debt recovery, customer service, arrears management, and Universal Credit are well-suited to apply. The contract value is £6,926 GBP, and the submission deadline is 7th November 2022, providing a time-limited opportunity for interested firms to engage and potentially secure this service-based procurement contract.

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Notice Information

Notice Title

Income Recovery Officer - 28 October 2022 - SJA

Notice Description

Income Recovery Officer Rate of Pay: ?13.18 per hour (PAYE) Hours: 37 Hours per week Location: Working from Home/Sandwell Council House, Oldbury Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: The Income Management Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with tenancy sustainment through the provision of quality advice, assistance and support to those in need. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears for current tenants up to eviction. We are looking for applicants who can demonstrate: o Literacy level 2 or equivalent o Excellent negotiation and communication skills o Excellent customer service skills o Excellent negotiation and persuasive skills o Ability to take a proactive casework approach to recovering debt o A performance driven work ethos o A desire to help customers to sustain their tenancies o Highly organised and understand the importance of attention to detail o A good working knowledge of arrears management procedures and processes o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases o A good working knowledge of Universal Credit If you have the drive to deliver a quality, customer focused service we would like to hear from you. The position is 37 hours per week and you will be expected to work in a hybrid environment, this will include working from home, and council offices. This role is inside of IR35 and also does not require a DBS Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the syst... Additional information: by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-01ba5303-986f-43f0-ba19-5faf2eb5e9fc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/40ff1424-352a-41cc-8535-c5713d96a6d7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£6,926 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Oct 20223 years ago
Submission Deadline
7 Nov 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Nov 2022 - 14 Feb 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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