Planning

Single Non-Emergency Number 101

HOME OFFICE

This public procurement record has 1 release in its history.

Planning

02 Nov 2020 at 15:18

Planned Procurement Notice
Summary of the contracting process

The Home Office in the United Kingdom is initiating a procurement process for the "Single Non-Emergency Number 101" project aimed at providing a memorable three-digit contact number for public use in non-emergency situations. The procurement, classified under Public-telephone services, is currently in the planning stage and anticipates a competitive dialogue selection method. The total estimated budget for this contract is £9,000,000, with a contract period set to commence on 1st April 2022 and concluding on 31st March 2027. Interested suppliers can register through the Home Office e-Tendering portal, with future notices expected by 30th June 2021.

This tender represents a significant opportunity for businesses specialising in telecommunications, contact centre solutions, and emergency communication services. Companies equipped to handle service set-up, maintenance, and integration of various communication channels, such as automated triage systems and web chat functionalities, will find themselves well positioned to compete. Furthermore, suppliers with experience in working collaboratively with public sector bodies will benefit from the Home Office's focus on mutual aid services and enhanced resilience of the national components of the 101 service.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Single Non-Emergency Number 101

Notice Description

Services for a single memorable three digit number for public use in non-emergencies that also allows forces to provide mutual aid telephone services for the public after an accident. Additional information: Service DescriptionThe Home Office (HO) intends to undertake a procurement process to appoint a suitable body to manage, operate and administer the 101 Single Non-Emergency Number. The provider will be responsible for the set-up, maintenance and up-keep, development to maximise value for money, and suitable provision of resilience of the national components of the service. Consideration is being given to wider contact management integration across police forces and potentially with other public sector bodies, and to triage non-police calls to other numbers outside the remit of the 101 SNEN (ensuring the caller is charged appropriately). Consideration is also being given to integration with digital and non-voice contact channels, including but not limited to integrated voice recognition (IVR) submission of online reporting forms where available, integration with web chat functionality and automation of triage or call resolution for common themes. The Authority would also welcome views on the feasibility of overcoming challenges presented around identifying caller location information to the end call handlers in the context of VOIP, SIP trunking and the sunsetting of PSTN.The high-level requirements for these are identified as Optional requirements in the attachment, however the Authority would welcome views on viability, technical or financial challenges or blockers, and rough order timelines for delivery of a service with (where deemed feasible) and without these optional requirements.Requirements and anticipated Service Level Agreements - 101 Service Requirements 2020 v1.0.xls: This will be provided to interested suppliers via the Home Office e-Tendering portal Jaggaer, where the procurement will be run. Please register your Company's contact details by logging on to the home page: https://homeoffice.app.jaggaer.com/web/login.html if you're not already on the system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1e9a955d-d0ad-4814-a1a5-9814afb81762
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64211000 - Public-telephone services

Notice Value(s)

Tender Value
£9,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Nov 20205 years ago
Submission Deadline
Not specified
Future Notice Date
30 Jun 2021Expired
Award Date
Not specified
Contract Period
31 Mar 2022 - 31 Mar 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Phil Buakuma
Contact Email
phil.buakuma@homeoffice.gov.uk
Contact Phone
+44(0)7985582870

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6-2020-11-02T15:18:55Z",
    "date": "2020-11-02T15:18:55Z",
    "ocid": "ocds-b5fd17-021a6c07-8e8d-4d48-b47e-97d67b2e06c6",
    "language": "en",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "1",
                "documentType": "plannedProcurementNotice",
                "description": "Future opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/1e9a955d-d0ad-4814-a1a5-9814afb81762",
                "datePublished": "2020-11-02T15:18:55Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "tender": {
        "id": "CF-0122600D58000000L5A4EAK1",
        "title": "Single Non-Emergency Number 101",
        "description": "Services for a single memorable three digit number for public use in non-emergencies that also allows forces to provide mutual aid telephone services for the public after an accident. Additional information: Service DescriptionThe Home Office (HO) intends to undertake a procurement process to appoint a suitable body to manage, operate and administer the 101 Single Non-Emergency Number. The provider will be responsible for the set-up, maintenance and up-keep, development to maximise value for money, and suitable provision of resilience of the national components of the service. Consideration is being given to wider contact management integration across police forces and potentially with other public sector bodies, and to triage non-police calls to other numbers outside the remit of the 101 SNEN (ensuring the caller is charged appropriately). Consideration is also being given to integration with digital and non-voice contact channels, including but not limited to integrated voice recognition (IVR) submission of online reporting forms where available, integration with web chat functionality and automation of triage or call resolution for common themes. The Authority would also welcome views on the feasibility of overcoming challenges presented around identifying caller location information to the end call handlers in the context of VOIP, SIP trunking and the sunsetting of PSTN.The high-level requirements for these are identified as Optional requirements in the attachment, however the Authority would welcome views on viability, technical or financial challenges or blockers, and rough order timelines for delivery of a service with (where deemed feasible) and without these optional requirements.Requirements and anticipated Service Level Agreements - 101 Service Requirements 2020 v1.0.xls: This will be provided to interested suppliers via the Home Office e-Tendering portal Jaggaer, where the procurement will be run. Please register your Company's contact details by logging on to the home page: https://homeoffice.app.jaggaer.com/web/login.html if you're not already on the system.",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "64211000",
            "description": "Public-telephone services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SW1P 4DF"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 9000000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive dialogue (above threshold)",
        "communication": {
            "futureNoticeDate": "2021-06-30T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-04-01T00:00:00+01:00",
            "endDate": "2027-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-78285",
            "name": "Home Office",
            "identifier": {
                "legalName": "Home Office"
            },
            "address": {
                "streetAddress": "2 Marsham St, Westminster",
                "locality": "London",
                "postalCode": "SW1P 4DF",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Phil Buakuma",
                "email": "phil.buakuma@homeoffice.gov.uk",
                "telephone": "+44(0)7985582870"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-78285",
        "name": "Home Office"
    }
}