Award

Provision of IT Helpdesk and Support Services

AVON FIRE & RESCUE SERVICE

This public procurement record has 1 release in its history.

Award

02 Dec 2018 at 12:30

Award Notice
Summary of the contracting process

The Avon Fire & Rescue Service has awarded a contract for the "Provision of IT Helpdesk and Support Services", aimed at ensuring continuous availability of its IT systems. This procurement falls under the services category, specifically within computer audit consultancy and IT support services, and was completed on 14 November 2018. The contract commences on 1 April 2019 and will last for two years, with a potential extension of up to 24 months. The procurement method employed was an open procedure, and the relevant locations for delivery include the United Kingdom, particularly Bristol, with the delivery addresses specified as BS20 8JJ.

This tender presents significant opportunities for businesses specialising in IT support and consultancy services, particularly those that can deliver around-the-clock service and demonstrate expertise in IT strategic planning and disaster recovery. Small and medium-sized enterprises (SMEs) with the capability to provide robust IT solutions would be especially well-suited to compete in this process. Companies that can showcase their reliability and strategic insight into IT infrastructure management will likely find advantageous opportunities for growth in relation to this contract.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of IT Helpdesk and Support Services

Notice Description

Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service's IT system and infrastucture is available 24 hours a day, 7 days a week and 365 days a year. IT is a critical element of the Authority's business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability. For this provision Avon Fire and Rescue Service requires a Help Desk Service, Desk Side Service, IT Strategic and Technical Expert Advice Service, IT Development Service and Support and Maintenance Service. The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy. This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service. This contract shall commence on 1 April 2019 for 2 years, with an extension option of 24 months, in 12 month periods. The extension period is the sole option of the Authority.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c5304841-bdcd-4329-8eff-464f66c86efa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72150000 - Computer audit consultancy and hardware consultancy services

72222300 - Information technology services

72253000 - Helpdesk and support services

72253100 - Helpdesk services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£1,245,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Dec 20187 years ago
Submission Deadline
24 Sep 2018Expired
Future Notice Date
Not specified
Award Date
14 Nov 20187 years ago
Contract Period
31 Mar 2019 - 31 Mar 2023 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
AVON FIRE & RESCUE SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS20 8JJ
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
Not specified
Local Authority
North Somerset
Electoral Ward
Portishead West
Westminster Constituency
North Somerset

Supplier Information

Number of Suppliers
1
Supplier Name

AMICUS ITS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a-2018-12-02T12:30:53Z",
    "date": "2018-12-02T12:30:53Z",
    "ocid": "ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "20181202123046-30508",
        "title": "Provision of IT Helpdesk and Support Services",
        "description": "Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service's IT system and infrastucture is available 24 hours a day, 7 days a week and 365 days a year. IT is a critical element of the Authority's business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability. For this provision Avon Fire and Rescue Service requires a Help Desk Service, Desk Side Service, IT Strategic and Technical Expert Advice Service, IT Development Service and Support and Maintenance Service. The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy. This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service. This contract shall commence on 1 April 2019 for 2 years, with an extension option of 24 months, in 12 month periods. The extension period is the sole option of the Authority.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72150000",
            "description": "Computer audit consultancy and hardware consultancy services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72222300",
                "description": "Information technology services"
            },
            {
                "scheme": "CPV",
                "id": "72253000",
                "description": "Helpdesk and support services"
            },
            {
                "scheme": "CPV",
                "id": "72253100",
                "description": "Helpdesk services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "BS20 8JJ"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2018-09-24T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-04-01T00:00:00+01:00",
            "endDate": "2023-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-92982",
            "name": "Avon Fire & Rescue Service",
            "identifier": {
                "legalName": "Avon Fire & Rescue Service"
            },
            "address": {
                "streetAddress": "PO Box 37, Valley Road, Portishead",
                "locality": "Bristol",
                "postalCode": "BS20 8JJ",
                "countryName": "ENG"
            },
            "contactPoint": {
                "name": "Amy Harraway",
                "email": "amy.harraway@avonfire.gov.uk",
                "telephone": "+44 1179262061"
            },
            "details": {
                "url": "http://www.avonfire.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-101697",
            "name": "Amicus ITS Ltd",
            "identifier": {
                "legalName": "Amicus ITS Ltd"
            },
            "address": {
                "streetAddress": "Unit 1 - 3 Trinity Court Brunel Road Totton Hampshire SO40 3WX"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-92982",
        "name": "Avon Fire & Rescue Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-04f4766f-5850-430e-a705-95a1c2993c0a-1",
            "status": "active",
            "date": "2018-11-14T00:00:00Z",
            "datePublished": "2018-12-02T12:30:53Z",
            "value": {
                "amount": 1245000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-101697",
                    "name": "Amicus ITS Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2019-04-01T00:00:00+01:00",
                "endDate": "2023-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/c5304841-bdcd-4329-8eff-464f66c86efa",
                    "datePublished": "2018-12-02T12:30:53Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Additional data",
                    "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24978&B=BLUELIGHT"
                },
                {
                    "id": "3",
                    "documentType": "tenderNotice",
                    "description": "User / Company",
                    "url": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30508"
                }
            ]
        }
    ]
}