Notice Information
Notice Title
Provision of Customer Relationship Management (CRM) System
Notice Description
This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria's (UoC) current disparate solutions. The university's current CRM solution consists of two Microsoft Dynamics databases, one supports the university's marketing and recruitment of prospective students, the second helping manage the university's business and enterprise initiatives. A third (non-Dynamics) system, Raiser's Edge, is used by the Alumni Office to support their work. The university is seeking to replace these systems with a single unified, CRM system meeting all current needs and likely future requirements. In outline the requirements for the new, unified system are: o The system should be fully hosted, web enabled and cover the full range of technical and functional requirements details in this document. o Manage the student life cycle from first enquiry to alumnus, including o Initial marketing contact. o Enquiry management. o Conversion from enquirer to applicant. o Supporting the conversion of applicant to student at selected points in the admissions cycle. o Alumni communications. o Manage the full range of the university's business and enterprise initiatives, including o Company and business contacts. o Government and non-government organisations e.g. the Lake District National Park Authority. o Small groups and private individuals (e.g. Honorary Fellows). o Support event management across all areas (Marketing & Recruitment, Alumni and Business & Enterprise) including o Open days. o Interview days. o Other student journey related events. o Academic conferences and Seminars. o Business Seminars. o Private functions. o Meet the full range of statutory returns and reporting requirements to internal and external bodies, including training needs assessment reports Additional information: Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-05c039cb-e7a2-4e56-9b7b-ac3726d23658
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/6b21a156-c263-4a38-8866-514e0781de4f
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48445000 - Customer Relation Management software package
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 11 Jan 20188 years ago
- Submission Deadline
- 30 Jan 2018Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 12 Mar 2018 - 31 Jul 2021 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UNIVERSITY OF CUMBRIA
- Contact Name
- Marianne Bastille
- Contact Email
- marianne.bastille@cumbria.ac.uk
- Contact Phone
- 01524 590880
Buyer Location
- Locality
- UK
- Postcode
- CA12 2HH
- Post Town
- Not specified
- Country
- Not specified
-
- Major Region (ITL 1)
- Not specified
- Basic Region (ITL 2)
- Not specified
- Small Region (ITL 3)
- Not specified
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Not specified
- Electoral Ward
- Not specified
- Westminster Constituency
- Not specified
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/6b21a156-c263-4a38-8866-514e0781de4f
11th January 2018 - Opportunity notice on Contracts Finder -
https://in-tendhost.co.uk/universityofcumbria/aspx/
Additional information on how to apply for this contract
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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