Tender

Income Recovery Officers

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

27 Oct 2023 at 10:49

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council has issued a tender for "Income Recovery Officers" within the recruitment services category. The contract is located at Sandwell Council House, Freeth Street, Oldbury, B69 3DE / Hybrid. The procurement stage is currently at the tendering phase, with a closing date for submissions set on Thursday 2nd November 2023 at 17:00pm. The contract period is scheduled to start on 6th November 2023 until 31st March 2024.

This tender presents an opportunity for businesses with expertise in income recovery, rent arrears management, and customer service to compete for providing services to the Sandwell Metropolitan Borough Council. Companies with experience in handling income collection and supporting tenancies are well-suited to bid for this contract. Interested suppliers need to register on the Sandwell MBC In-tend Supplier Portal to access the tender documents and submit their proposals before the submission deadline.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Income Recovery Officers

Notice Description

Job Title: Income Recovery Officer Rate of Pay: ?14.17 per hour Hours: 37 hours per week Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE / Hybrid Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: *Income Management experience is essential. *Candidates would need to attend Sandwell Council House, Oldbury for training 5 days per week (9am - 5pm) for the first 8 weeks. *Post up to March 2024. We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity. The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts. o Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent) o A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment o Excellent negotiation and communication skills o Excellent customer service skills o Ability to work with minimal supervision o A performance-driven work ethos o A desire to help customers to sustain their tenancies o Highly organised and understand the importance of attention to detail o A good working knowledge of arrears management procedures and processes o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases o A good working knowledge of Universal Credit Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role, inside IR35. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Thursday 2nd November 2023 at 17:00pm Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-08ee8e30-823a-40e0-ba06-c7d966297e34
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5eb53c3e-e531-4d0a-8064-d392af99fb41
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£7,370 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Oct 20232 years ago
Submission Deadline
2 Nov 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
6 Nov 2023 - 31 Mar 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-08ee8e30-823a-40e0-ba06-c7d966297e34-2023-10-27T11:49:10+01:00",
    "date": "2023-10-27T11:49:10+01:00",
    "ocid": "ocds-b5fd17-08ee8e30-823a-40e0-ba06-c7d966297e34",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-230-7498-WL261023IRO",
        "title": "Income Recovery Officers",
        "description": "Job Title: Income Recovery Officer Rate of Pay: ?14.17 per hour Hours: 37 hours per week Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE / Hybrid Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: *Income Management experience is essential. *Candidates would need to attend Sandwell Council House, Oldbury for training 5 days per week (9am - 5pm) for the first 8 weeks. *Post up to March 2024. We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity. The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts. o Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent) o A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment o Excellent negotiation and communication skills o Excellent customer service skills o Ability to work with minimal supervision o A performance-driven work ethos o A desire to help customers to sustain their tenancies o Highly organised and understand the importance of attention to detail o A good working knowledge of arrears management procedures and processes o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases o A good working knowledge of Universal Credit Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role, inside IR35. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Thursday 2nd November 2023 at 17:00pm Is a Recurrent Procurement Type? : No",
        "datePublished": "2023-10-27T11:49:10+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79600000",
            "description": "Recruitment services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B70 8SZ"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 6291.48,
            "currency": "GBP"
        },
        "value": {
            "amount": 7370.4,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2023-11-02T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2023-11-06T00:00:00Z",
            "endDate": "2024-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/5eb53c3e-e531-4d0a-8064-d392af99fb41",
                "datePublished": "2023-10-27T11:49:10+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/sandwellmbc/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-115080",
            "name": "Sandwell Metropolitan Borough Council",
            "identifier": {
                "legalName": "Sandwell Metropolitan Borough Council"
            },
            "address": {
                "streetAddress": "1 Providence Place, West Bromwich",
                "locality": "West Midlands",
                "postalCode": "B70 8SZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Karendeep Bassra",
                "email": "karendeep_bassra@sandwell.gov.uk",
                "telephone": "0121 569 4766"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-115080",
        "name": "Sandwell Metropolitan Borough Council"
    }
}