Award

Out of Hours Telephone Handling Service

LONDON BOROUGH OF HACKNEY

This public procurement record has 2 releases in its history.

Award

31 Mar 2023 at 12:58

Award Notice
Award

27 Mar 2023 at 09:16

Award Notice
Summary of the contracting process

The London Borough of Hackney has awarded a contract for the provision of an Out of Hours Telephone Handling Service. This service involves emergency support for residents in various regions across the United Kingdom, covering situations such as homelessness, protection, and urgent repairs. The contract value is £108,276, and the service will be delivered from April 1, 2023, to September 30, 2023.

This procurement opportunity by the London Borough of Hackney presents a chance for businesses, particularly those providing telephone-answering services, to compete and grow. Small and medium enterprises (SMEs) are well-suited to participate in this service-oriented contract. The contract has been awarded to Agilisys Ltd, showcasing potential business growth opportunities in emergency support services.

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Notice Information

Notice Title

Out of Hours Telephone Handling Service

Notice Description

The Council's out of hours service is currently outsourced. The out of hours services provides emergency support for residents where there is imminent risk to life or property. Support covers a multitude of emergency situations such as homelessness, adult & child protection, urgent repairs, highways incidents, where the local authority has a statutory duty to support residents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0b98158b-5947-464d-83df-3b31dd0736d8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/93a939a2-f14a-434e-bbd6-fc2a50363219
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£10,800 Under £100K
Lots Value
Not specified
Awards Value
£119,076 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20232 years ago
Submission Deadline
1 Mar 2023Expired
Future Notice Date
Not specified
Award Date
26 Mar 20232 years ago
Contract Period
31 Mar 2023 - 30 Sep 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HACKNEY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HACKNEY
Postcode
E8 1DY
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

AGILISYS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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