Tender

Customer Service Advisor 21Jan22 PH

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

21 Jan 2022 at 15:42

Tender Notice
Summary of the contracting process

The procurement process is initiated by the Sandwell Metropolitan Borough Council, under the tender titled "Customer Service Advisor 21Jan22 PH." This opportunity falls within the industry category of supply services of personnel, specifically for temporary staffing within a customer service environment. The role is based in Oldbury, West Midlands, with a contract period commencing on 4th February 2022 and concluding on 4th May 2022. The tender period is active until 28th January 2022, at 12:30 PM, with an estimated contract value of £5,634, following an open procurement method that allows broader participation.

This tender represents a significant opportunity for businesses specialising in staffing and recruitment services, particularly those with expertise in customer service roles. Companies with experience in providing temporary personnel to public sector organisations would find this tender advantageous. This engagement not only allows for expanding business operations but also presents a chance to demonstrate service excellence in a council-focused environment, which can lead to further procurement opportunities in the public sector.

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Notice Information

Notice Title

Customer Service Advisor 21Jan22 PH

Notice Description

Customer Services Advisor (within Call Centre) Rate of Pay: PS10.83 up to PS12.69 per hour Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Brief description: We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team. Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services. Are you: Driven and committed to providing excellent customer service Enthusiastic and friendly Flexible and willing to develop your knowledge and skills Able to use your own initiative and also work as part of a team The role: You will answer customer enquiries and requests about a wide range of services. You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person. You must be able to respond promptly as well as politely and accurately to resolve the customer query. You will be given training through your induction period and the opportunity to gain recognized customer service qualifications. Key Requirements: We are looking for people who have a proven track record of dealing with the public in a customer services role. You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers. The ability to record accurate details and use our IT systems is essential The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday The various shift patterns for 37 hours per week 8.00am - 4.00pm, 8.30am - 4.30pm, 9.00am - 5.00pm, 9.30am - 5.30pm, 12noon - 8 .00pm. No DBS is required for this role. This role is inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you r... Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0bde0074-3825-4768-be04-339255dbe974
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4ed0b56b-44f1-4381-b5af-a96cfc266bfe
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£5,634 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jan 20224 years ago
Submission Deadline
28 Jan 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Feb 2022 - 4 May 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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