Award

Customer request service

THE DEPARTMENT FOR TRANSPORT

This public procurement record has 1 release in its history.

Award

29 Aug 2018 at 14:53

Award Notice
Summary of the contracting process

The procurement process, initiated by The Department for Transport, involved a contract titled "Customer request service" within the computer-related services sector. The contract, awarded through a selective procurement method as a call-off from a framework agreement, had a total value of £120,000. It was published on 29th August 2018, with a tender period that concluded on 31st August 2018. The contract commenced on 3rd September 2018 and is set to run until 2nd September 2020, with delivery addresses located in London, United Kingdom.

This tender offers significant opportunities for businesses specialising in computer-related services, particularly those capable of delivering customer request services. Competitors may include large technology firms or established software service providers looking to expand their portfolio in the public sector. Firms interested in this field should consider engaging with The Department for Transport, utilising this contract as a reference point for potential collaborations.

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Notice Information

Notice Title

Customer request service

Notice Description

Customer request service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0c2f36f1-1554-4879-871a-96a9ab4b2104
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/11cb1314-c807-4966-82b3-fd8b5686acf0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72500000 - Computer-related services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
£120,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Aug 20187 years ago
Submission Deadline
31 Aug 2018Expired
Future Notice Date
Not specified
Award Date
19 Aug 20187 years ago
Contract Period
2 Sep 2018 - 2 Sep 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE DEPARTMENT FOR TRANSPORT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DR
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Vincent Square
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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