Notice Information
Notice Title
Ticket Fulfilment Market Solutions- (Ticket Vending)
Notice Description
Govia Thameslink Railway Ltd (GTR) provides train passenger services in the South East of England. With 239 stations and over 20% of the UK rail passengers, our customers experience is at the heart of business and everything we do. Over the last few years customers behaviours have changed, as has the growth of other ticket and payment solutions (i.e. barcode, contactless pay, mobile payment etc)- the impact of COVID 19 has accelerated these changes and customer expectations. As a result of this changing landscape, GTR are looking to explore market innovation and solutions around how we carry out ticket fulfilment within a station environment that complements our ticket offices and if appropriate through other mediums as well. Currently, GTR operate a traditional fleet of around 625 ticket vending machines, which functionally deliver our base requirements. Looking at retailing solutions development in other markets and customer behaviours, GTR are looking to explore solutions that will help provide our customers a modern fulfilment solution fit for the future, with the interface experience being a key objective. GTR wish to deliver an enhanced user experience to improve ticket purchase experience, more aligned with a web experience, that is easy to use and accessible for all our customers. Whilst we look for a modern solution, GTR are exploring options that drive efficiencies around the cost of fulfilment. This market engagement will run over the next 4-6 weeks and will be used to help inform our understanding of the market options and our approach to market. It is not a prerequisite of suppliers to respond to this market engagement and any subsequent request for proposal issued to market. Solutions will need to be accredited to sell tickets within the UK rail industry. Further information is available through: https://www.atoctravelagents.org/third-party-retailing/retailer-guidance Suppliers interested in responding to this notice are asked to contact the undersigned and informal engagement sessions will be organised. These are expected to commence in early November 2021. Please note, this engagement is not a tender and any response to this notice will not result in any commitment by GTR. GTR will use the engagement to help inform and structure any future tender. Therefore, any information provided may be included where appropriate in any future tender.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-0d049780-9da2-4558-857e-533aef06ed79
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/a90d3100-1d90-4144-911e-77080cedf8b2
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
30 - Office and computing machinery, equipment and supplies except furniture and software packages
48 - Software package and information systems
66 - Financial and insurance services
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
30144200 - Ticket-issuing machines
48110000 - Point of sale (POS) software package
66151100 - Electronic marketplace retailing services
72212110 - Point of sale (POS) software development services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 Oct 20214 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 25 Nov 2021Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GOVIA THAMESLINK RAILWAY LTD
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- EC3R 8AJ
- Post Town
- Central London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- TLI London, TLJ South East (England)
-
- Local Authority
- City of London
- Electoral Ward
- Bridge
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/a90d3100-1d90-4144-911e-77080cedf8b2
27th October 2021 - Early engagement notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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