Award

BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System

CAPITALESOURCING

This public procurement record has 1 release in its history.

Award

12 Dec 2024 at 12:16

Summary of the contracting process

CapitalEsourcing, a purchasing organisation based in London, has completed the procurement process for a new Customer Relationship Management (CRM) system for the Westminster Employment Service (WES). The contract, titled "BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System," falls under the industry-specific software package category (CPV code 48100000). The procurement, characterised by selective tendering through a call-off from a framework agreement, culminated in the awarding stage on 3rd September 2024. The contract, valued at £79,230, spans from 18th November 2024 to 17th November 2027 and seeks to address various service inefficiencies identified by end user feedback.

This tender presents a significant business growth opportunity, particularly for small and medium-sized enterprises (SMEs) specialising in industry-specific software solutions. Companies offering robust and scalable CRM systems that can handle vacancy management, integrate with third-party tools, and provide advanced reporting capabilities would be well-suited to participate in future tenders of this nature. The successful supplier for this tender, Hanlon Computer Systems Ltd, exemplifies the potential for SMEs to secure substantial contracts within the public sector. Furthermore, engaging in such projects allows businesses to refine their products based on practical feedback and foster long-term partnerships with public organisations like the Westminster Employment Service.

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Notice Title

BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System

Notice Description

The Westminster Employment Service (WES) was created in 2017 to address the gaps in the local employment support provision and has continued adapting its' offer to emerging labour needs. The system identified early on to enable WES carry out its responsibilities, the structure of the service has evolved since then. The service is currently divided into two main areas, the Coaching and Jobs & Training. A system is needed to meet the employment coaching and jobs brokerage vision of the service today; this is affecting the viability of services offered. Additionally, end user feedback has highlighted areas of improvement. These include; vacancy management, integration with third party tools, jobs to skill matching, ability to run specific reports, lack of scalability and cluttered user interface. There is the need for the customer relationship management (CRM) platform to meet majority of the service's current responsibilities and offerings.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/07b41d7f-359d-4f00-a286-c78c6d4d96b9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
£79,230 Under £100K
Lots Value
Not specified
Awards Value
£79,230 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Dec 20241 years ago
Submission Deadline
23 Aug 2024Expired
Future Notice Date
Not specified
Award Date
2 Sep 20241 years ago
Contract Period
18 Nov 2024 - 17 Nov 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CAPITALESOURCING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

HANLON COMPUTER SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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