Award

BT135 - RM1557.13 Westminster Employment Service (WES) New CRM System

CAPITALESOURCING

  • Contract Timeline

    Publication Date

    12th December 2024 12:16:14 PM

  • Contract Summary

    The Westminster Employment Service (WES) was created in 2017 to address the gaps in the local employment support provision and has continued adapting its' offer to emerging labour needs. The system identified early on to enable WES carry out its responsibilities, the structure of the service has evolved since then. The service is currently divided into two main areas, the Coaching and Jobs & Training. A system is needed to meet the employment coaching and jobs brokerage vision of the service today; this is affecting the viability of services offered. Additionally, end user feedback has highlighted areas of improvement. These include; vacancy management, integration with third party tools, jobs to skill matching, ability to run specific reports, lack of scalability and cluttered user interface. There is the need for the customer relationship management (CRM) platform to meet majority of the service's current responsibilities and offerings.

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-0d067409-862d-4fd3-bf59-5077465ff83f

    Publication Source

    Contracts Finder

    Procurement Stage

    Award

    Procurement Method

    Selective

    Procurement Method Details

    Call-off From A Framework Agreement

    Procurement Category

    Services

    Tender Suitability

    SME

    Framework / DPS

    Framework

  • Contract Classification

    CPV Code(s)

    48100000

    CPV Division(s)

    48 - Software package and information systems

  • Awarding Authority

    CAPITALESOURCING

    Buyer Name

    The Buying Team

    Buyer Email

    buyingteam@westminster.gov.uk

    Buyer Phone

    Buyer Address

    .64 Victoria Street

    London

    SW1E 6QP

    England

  • Awarded Supplier(s)

    Supplier Name(s)

    HANLON COMPUTER SYSTEMS LTD

View contract on Contracts Finder