Tender

Enterprise Service Management Solution for Liverpool John Moores University

LIVERPOOL JOHN MOORES UNIVERSITY

This public procurement record has 2 releases in its history.

TenderAmendment

25 Oct 2023 at 09:09

Tender Notice
Tender

25 Oct 2023 at 09:08

Tender Notice
Summary of the contracting process

The Liverpool John Moores University is looking to procure an Enterprise Service Management (ESM) solution through an open procedure for managing services to staff, students, and external partners. The deadline for submitting the RFI return is 12 NOON on Friday 17th November 2023. The contract period is set to start on 1st February 2024 and end on 1st February 2025. The procurement falls under the services category with a main classification of "Enterprise resource planning software package". The University is based in Hatton Garden, Liverpool, with the procurement process currently in the active stage.

This tender presents an opportunity for businesses providing Enterprise resource planning software and development services to participate. Companies offering cloud-based ESM solutions, workflow automation, chat interface development, and configuration management services could find this tender well-suited for growth. The procurement method is an open procedure below threshold, aiming to enhance service management practices across all University service areas. The University is keen on modern, flexible, and brandable solutions accessible across various devices, making it an attractive opportunity for tech-savvy businesses.

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Notice Information

Notice Title

Enterprise Service Management Solution for Liverpool John Moores University

Notice Description

The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations such as the local council and other government or higher education authorities. We want to expand existing good practice in service management from IT Services to reach across all service areas, resulting in a consistent and easy to access support experience for all services. A licensing model that easily accommodates changes in the 'analyst' population such as expansion into further areas of the university and frequent staffing changes, without onerous administration or frequent changes to cost or contract, is therefore essential. Easy to configure workflows, forms and a modern flexible and brandable self-service interface are essential, to bring together multiple support teams in a single portal, that works easily on all common fixed and mobile device platforms. We want to digitize and automate as many common processes as possible, integrating with other key systems, including but not limited to Microsoft Teams, Microsoft SCCM/Endpoint Manager, Microsoft Azure AD and our inhouse Identify management solution, though we may also wish to integrate with our Oracle E-Business Suite and PeopleSoft Campus Solutions in future as we develop capability. We are keen to introduce chat as a channel to log tickets and communicate with our customers about work in progress, so the solution must have a chat interface and chatbot capability, ideally with the option to present as a channel or app within Microsoft Teams. We also want to manage our extensive infrastructure estate in a comprehensive configuration management database (CMDB) linked to our existing discovery tools. Additional information: Please submit your RFI return before 12 NOON on Friday 17th November 2023 Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0d627cd0-9ffa-4606-856b-e58c20c43a77
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d4318f23-c385-40fa-9f98-45eb948b5689
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48451000 - Enterprise resource planning software package

72212451 - Enterprise resource planning software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20232 years ago
Submission Deadline
17 Nov 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2024 - 1 Feb 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL JOHN MOORES UNIVERSITY
Contact Name
Katherine Orme
Contact Email
k.r.orme@ljmu.ac.uk
Contact Phone
0151 231 5538

Buyer Location

Locality
MERSEYSIDE
Postcode
L3 2AJ
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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