Tender

Customer Service Advisor DB150421

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

15 Apr 2021 at 14:07

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is seeking tenders for the position of Customer Service Advisor, located in Oldbury, West Midlands. This procurement falls under the industry category of recruitment services, and the contract is expected to commence on 26th April 2021, lasting until 25th July 2021. The tender process is currently at the planning stage, with a closing date for submission of quotations set for 20th April 2021 at 10:00 am. Providers should note that the procurement method is an open procedure, designed to encourage participation from a wide range of suppliers.

This tender presents an excellent opportunity for businesses specialising in recruitment services, particularly agencies with experience in providing customer service personnel. Companies with a strong track record in managing call centres and customer interactions would be particularly well-suited to meet the Council's requirement for flexibility and quality customer service. Engaging in this contract could facilitate growth through the establishment of a relationship with a local authority, potentially leading to further opportunities within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Service Advisor DB150421

Notice Description

Customer Services Advisor Rate of Pay: ?10.83 Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We have an exciting opportunity for Customer Service Advisor to join our Customer Services Team which is based in a Contact Centre. You will help the people of Sandwell access the services we deliver. You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative. Answering customer enquiries and requests about a wide range of services. It essential that you have experience of working in a busy contact centre meeting competing demands. You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry. We are looking for people who have a proven track record of dealing with the public in a customer services role. You will need to have: o Excellent customer services skills o Excellent telephone manner, clear communication skills, be an active listener. o Deal with diverse range of customers. o ICT skills with an attention to detail o Previous call centre experience is essential o Flexible and a self-motivator o Friendly, caring, empathetic, calm and professional o Hours are 9.00am to 5.30pm, Monday to Friday Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions. No DBS is required for this role. Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Tuesday 20th April 2021 at 10:00am Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest. Closing date for submission of quotations is Tuesday 20th April 2021 at 10:00am Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/66d7097a-7221-4e1e-8421-40e8455e4908
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

79635000 - Assessment centre services for recruitment

Notice Value(s)

Tender Value
£4,808 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Apr 20214 years ago
Submission Deadline
20 Apr 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
26 Apr 2021 - 25 Jul 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98-2021-04-15T15:07:56+01:00",
    "date": "2021-04-15T15:07:56+01:00",
    "ocid": "ocds-b5fd17-0e060052-f821-4c75-af7a-7073df8f1e98",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "Customer Service Advisor DB150421",
        "title": "Customer Service Advisor DB150421",
        "description": "Customer Services Advisor Rate of Pay: ?10.83 Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We have an exciting opportunity for Customer Service Advisor to join our Customer Services Team which is based in a Contact Centre. You will help the people of Sandwell access the services we deliver. You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative. Answering customer enquiries and requests about a wide range of services. It essential that you have experience of working in a busy contact centre meeting competing demands. You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry. We are looking for people who have a proven track record of dealing with the public in a customer services role. You will need to have: o Excellent customer services skills o Excellent telephone manner, clear communication skills, be an active listener. o Deal with diverse range of customers. o ICT skills with an attention to detail o Previous call centre experience is essential o Flexible and a self-motivator o Friendly, caring, empathetic, calm and professional o Hours are 9.00am to 5.30pm, Monday to Friday Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions. No DBS is required for this role. Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Tuesday 20th April 2021 at 10:00am Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on \"Tenders\" to list all the current opportunities. Once you have found the relevant opportunity you should click on \"View Details\" in order to Express Interest. Closing date for submission of quotations is Tuesday 20th April 2021 at 10:00am Is a Recurrent Procurement Type? : No",
        "datePublished": "2021-04-15T15:07:56+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79600000",
            "description": "Recruitment services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79635000",
                "description": "Assessment centre services for recruitment"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B70 8SZ"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 4808.52,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2021-04-20T10:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2021-04-26T01:00:00+01:00",
            "endDate": "2021-07-25T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/66d7097a-7221-4e1e-8421-40e8455e4908",
                "datePublished": "2021-04-15T15:07:56+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/sandwellmbc/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-115080",
            "name": "Sandwell Metropolitan Borough Council",
            "identifier": {
                "legalName": "Sandwell Metropolitan Borough Council"
            },
            "address": {
                "streetAddress": "1 Providence Place, West Bromwich",
                "locality": "West Midlands",
                "postalCode": "B70 8SZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Debbie Bagnall",
                "email": "debbie_bagnall@sandwell.gov.uk",
                "telephone": "0121 569 4680"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-115080",
        "name": "Sandwell Metropolitan Borough Council"
    }
}