Tender

HS2 Helpdesk Services

HIGH SPEED TWO (HS2) LIMITED

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The procurement process titled "HS2 Helpdesk Services" is managed by HIGH SPEED TWO (HS2) LIMITED, located at One Canada Square, Canary Wharf, London. This project falls under the services category, specifically focusing on helpdesk and support services. The tender is currently at the Tender stage, with applications due by 16th December 2015. The contract is set to begin on 25th January 2016 and will last for an initial period of three years, with the possibility of a one-year extension, and has a total estimated value of £800,000.

This tender presents significant opportunities for businesses specialising in helpdesk and customer support services, particularly those that have experience in managing public inquiries and out-of-hours support. Small and medium enterprises (SMEs) are encouraged to participate, making this an ideal opportunity for agile firms looking to expand their market footprint in the UK, especially those with capabilities in multi-channel communication, including telephone, email, and social media support.

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Notice Information

Notice Title

HS2 Helpdesk Services

Notice Description

HS2 Ltd requires an external supplier to provide a helpdesk service to ensure that it can respond rapidly to public enquiries relating to the HS2 programme and to any potential health and safety incidents that may be reported by HS2 Ltd staff, third party contractors or members of the public. A supplier is therefore required to provide: * a helpdesk service to manage all enquiries received by telephone, e-mail and any social media channels during normal working hours (9am until 5pm on weekdays - excluding bank holidays); and * an out of hours service to replace the current out of hours helpdesk provision at a mutually agreed date in 2016. The contract will be for an initial period of 3-years with the option to extend for a further 1-year period. Additional information: Please download the attachment and follow the instructions carefully.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0e4de46d-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dde49e31-d56c-462c-97ec-d8bad61124ef
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72253000 - Helpdesk and support services

79342000 - Marketing services

Notice Value(s)

Tender Value
£800,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
16 Dec 2015Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 Jan 2016 - 24 Jan 2019 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGH SPEED TWO (HS2) LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 5AB
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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