Tender

Customer Lab Training & Support

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Tender

14 Nov 2022 at 15:06

Tender Notice
Summary of the contracting process

The HM Revenue & Customs is inviting tenders for the project titled "Customer Lab Training & Support". This procurement falls under the research services industry category. The tender is at the open stage and the deadline for submission is 9th December 2022. The contract period is set to start on 16th January 2023 and end on 15th January 2026. The total contract value is £80,000.

This tender provides opportunities for businesses specializing in research services, research and development consultancy services, and training services. Small and medium-sized enterprises (SMEs) are particularly suited for this opportunity. Businesses interested in qualitative, quantitative, and mixed method research are encouraged to participate. The HM Revenue & Customs, based in Salford, England, is seeking expertise to support and advance the research skills of their Customer Lab team.

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Notice Information

Notice Title

Customer Lab Training & Support

Notice Description

The Authority has a long-standing commitment to ensuring its operations and policy decisions are informed by high quality timely research. This research is largely delivered through external contractors who deliver, independent research for the department. To complement this approach, the Authority has now built its capability and capacity to deliver small scale, fast turnaround research in-house through a Customer Lab team staffed by government social research professionals within the Authority. At present, the Customer Lab primarily delivers qualitative research projects. Scoping work has begun to deliver a quantitative research offer. The Customer Lab team manages two physical facilities, at offices in Stratford (London) and Manchester. The facilities both include a space for the delivery of a range of different qualitative research methods, including viewing facilities, video-relay equipment and allow for visual and audio recording for the rapid generation of data for analysis. Training and mentoring for Customer Lab researchers has previously been delivered through experienced external researchers to help build the team's capability in designing and delivering qualitative research for their customers. The Authority wants to continue to support, maintain and advance the qualitative research skills of the Customer Labs team. This specialist support will help the longer-term development of the team by building capability in more advanced research skills and methods. Foundation training for new recruits will still be required. To align with the scoping of a Customer Lab quantitative offer to internal stakeholders, the Authority is seeking expertise in qualitative, quantitative and mixed method research. Additional information: This requirement will be met by an eSourcing RfI using HMRC SAP Ariba. Please ensure you are registered with the HMRC SAP Ariba to gain access to the RfI documentation which will contain full details. If you are not already registered, the registration link is: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gsi.gov.uk (after first checking your spam in-box) confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email sajid.allibhaye@hmrc.gov.uk and copy in e.procurement@hmrc.gov.uk with your account ID number, you will then receive an e-mail confirming access. Further information about HMRC's procurement tool SAP Ariba, Suppliers Guide and general information is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0f53d905-7fb7-4ae1-994a-20d002f090ac
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4eaf7722-3e9e-40ed-ab9f-344dd417e172
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

80 - Education and training services

CPV Codes

73110000 - Research services

73200000 - Research and development consultancy services

80500000 - Training services

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Nov 20223 years ago
Submission Deadline
9 Dec 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
16 Jan 2023 - 15 Jan 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M5 2BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Pendleton & Charlestown
Westminster Constituency
Salford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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