Tender

Insight, Planning and Evaluation - Communications Monitoring Tools - for HM Courts & Tribunals Service (HMCTS).

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Tender

11 Apr 2019 at 14:54

Tender Notice
Summary of the contracting process

The Ministry of Justice is conducting an open procurement process to secure Insight, Planning and Evaluation - Communications Monitoring Tools for HM Courts & Tribunals Service (HMCTS). The tender, titled "Insight, Planning and Evaluation - Communications Monitoring Tools," is aimed at developing a suite of analysis and evaluation tools for social media and digital platforms. The tender period ends on 28th April 2019, with a contract start date of 3rd June 2019 and a duration until 20th January 2020. The project falls under the category of social research services and has a budget of £45,000.

This opportunity presents significant potential for businesses focused on social media analytics, digital marketing, and public relations, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies capable of developing tools that analyse audience sentiment and engagement across various platforms would be well-suited to compete for this contract, as the HMCTS seeks to enhance its stakeholder engagement and reputation management through advanced monitoring capabilities.

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Notice Information

Notice Title

Insight, Planning and Evaluation - Communications Monitoring Tools - for HM Courts & Tribunals Service (HMCTS).

Notice Description

A tender is being sought from the market for the purposes of securing Insight, Planning and Evaluation - Communications Monitoring Tools - for HM Courts & Tribunals Service (HMCTS). The tender is being run by the Ministry of Justice Commercial and Contract Management Directorate (CCMD). 1. The requirement is to develop a suite of social, media and digital monitoring, analysis and evaluation tools. 2. The specific purpose is to help HMCTS to plan, analyse and evaluate: * stakeholder and user awareness of the Reform Programme and HMCTS * identify influencers, critics, collaborators and advocates to maximise the impact of our channel, content and campaigns * stakeholder engagement * audience and user needs * current channels * new channels to maximise reach, impact and trust * identify key topics or issues that may influence our reputation and trust * how we can better deploy national trends and hashtags to maximise the impact of our content and campaigns * risk and protect our reputation during crisis through alerts * our communications performance / impact compared to other government departments or stakeholders e.g. legal representative groups * engage with the media to maximise to reach, impact and trust We expect the monitoring and evaluation tools to analyse social media, media, websites, blogs and videos. The monitoring and evaluation tools will measure the impact and reach of HMCTS's owned content by reach, engagement, likes, sentiment, topics and impressions by community and socio-demographic segments. The reporting outputs will be used to create metrics for communications performance, reputation indices, trust and channel effectiveness. We expect the tools to provide analytics on earned media to monitor and evaluate what external bodies, stakeholders, court users and our audience are saying about HMCTS. 3. The monitoring tools will enable the Communications Directorate to track and mitigate HMCTS's reputation and risk by analysing sentiment, common themes / topics and what audiences say about HMCTS on social and digital channels. The tools should have an alert function so that as a Communications Directorate we can adopt a proactive approach to crisis management. The alerts would detect an increase in pre-determined words that would be coded into queries and corpuses based on HMCTS's needs. We expect alerts to be set up for an increase in keywords, and an increase or decline in followers and an email sent to selected members of the Communications team. Should you be interested in this requirement, Tender documents are ONLY available via the Bravo Solutions Portal under ITT_2963. All correspondence must take place via the Bravo portal, including submission of the bids. Any correspondence, including Bids, sent via email or other means will be viewed as non-compliant and will not be considered. Interested suppliers should immediately register with Bravo Solutions to view the tender documents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1033c07f-f2ea-4add-8306-2c543b2847ac
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/90b29b8b-b4cb-48e5-9751-71370a6fb551
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79315000 - Social research services

Notice Value(s)

Tender Value
£45,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Apr 20196 years ago
Submission Deadline
28 Apr 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Jun 2019 - 20 Jan 2020 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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