Award

UK SBS FWMRCR17055ACAS - Advisory and Good Practice Services (GPS) User Research

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

16 May 2017 at 15:16

Award Notice
Summary of the contracting process

The UK Shared Business Services Limited is conducting a tender titled "UK SBS FWMRCR17055ACAS - Advisory and Good Practice Services (GPS) User Research." This procurement falls under the services sector, specifically focusing on market and economic research. The procurement process has recently transitioned to the Award stage, with the contract period commencing on 10th May 2017 and concluding on 31st July 2017. The tender had a budget of £25,000, and the submission deadline was 25th April 2017. The services are to be executed in London, England.

This tender presents an excellent opportunity for businesses involved in research, consultancy, and training services. Companies with expertise in user research and service development would find this particularly relevant, especially those that can address the needs of diverse stakeholders and identify market trends. The successful bidder, IFF Research, has already been awarded the contract, emphasising the importance of collaboration and insight-driven strategies in securing public sector engagements.

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Notice Information

Notice Title

UK SBS FWMRCR17055ACAS - Advisory and Good Practice Services (GPS) User Research

Notice Description

The broader aims of the review of Advisory and Good Practice Services are to get a clear understanding of what our current and potential future customers and stakeholders require from Acas expressed in a set of user stories, with supporting market and trend analysis and stakeholder perspectives. These will subsequently inform the development of service visions, service portfolio and our operating model. This can be broken down as follows: * Knowledge of current users including: Who uses us, what their needs were, their experience of our service, how they found us and the channels they use, their customer journey, potential future use, * insight into who doesn't use us and why not * an appreciation of what stakeholders value in these service areas * insight into potential growth markets * an understanding of the changing market for advice/training/consultancy services * An understanding of current service objective, our operating model and service constraints 2.2 The specific aims for this element of the research and the work you are bidding for. The aims for this element of research which we would like you to bid for are: * Through face to face interviews with users and potential users of the above services: o An understanding of what users' needs are when deciding on training and getting help and advice with workplace issues. o An understanding of the stages involved in deciding whether to use these services. o An understanding of the 'pain points' of obtaining these services. o This would be done in the context of the Acas services listed in the introduction and more generally these types of services. * Through a lab session with 6 users completing scenario based tasks: o An understanding of the usability of the current training booking pages on the Acas website with a view to understanding where and if it is meeting users' needs. This will help to inform decisions about future development of this part of the Acas website. Acas will then use this research to supplement what it already knows about users and non-users of these services to develop user personas (i.e. for these services; the main types/groups of users, what their needs are, their customer journey) in order to fulfil the broader aims of the project.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-117824b3-bcd5-456c-b9ed-951a75d20460
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2704a7a8-8200-49bd-aa6d-95327bd4d1af
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
£23,685 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 May 20178 years ago
Submission Deadline
25 Apr 2017Expired
Future Notice Date
Not specified
Award Date
8 May 20178 years ago
Contract Period
9 May 2017 - 31 Jul 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1ET
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLI London
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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