Award

Customer Experience Strategy - Provision of Options Appraisal and Business Case

CHILTERN DISTRICT COUNCIL

This public procurement record has 4 releases in its history.

Award

09 Jun 2017 at 09:26

Award Notice
TenderAmendment

08 Jun 2017 at 14:22

Tender Notice
TenderAmendment

10 May 2017 at 15:22

Tender Notice
Tender

27 Apr 2017 at 15:26

Tender Notice
Summary of the contracting process

The Chiltern District Council is currently concluding a procurement process concerning the "Customer Experience Strategy - Provision of Options Appraisal and Business Case". This contract falls under the category of business services, particularly consulting. The tender had a deadline for submissions on 30th May 2017 and is now in the award stage, with an award date of 2nd June 2017. The contract is set to commence on 12th June 2017 and will run until 30th September 2017. The procurement was conducted through an open procedure, allowing for wide participation.

This tender presents significant growth opportunities for businesses in the consultancy sector, especially those specialising in customer experience strategy and operational model development. Small and medium-sized enterprises (SMEs) and voluntary community and social enterprises (VCSEs) would be particularly suited to compete for this contract, as the buyer has indicated a preference for these types of organisations. Providers with expertise in service delivery optimisation and financial evaluation will find this an attractive opportunity to showcase their capabilities and potentially establish a long-term relationship with the Chiltern District Council.

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Notice Information

Notice Title

Customer Experience Strategy - Provision of Options Appraisal and Business Case

Notice Description

Chiltern District Council and South Bucks District Council have recently approved a joint Customer Experience Strategy. This includes our vision and strategy for the delivery of services to our customers in the future and is supported by a set of design principles. We now need to begin work to deliver this strategy and so require external support to: * Validate the strategy and our vision; * Development of a high level target operating model showing how the vision and strategy can be delivered from the people, process and technology perspective; * Consider the options identified to enable delivery of the strategy and evaluate these to support the development of our operating model; * Work with services to identify the potential financial benefits and the business case for implementation of change; and * Develop a high level plan to migrate to the new operating model.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1211b1bc-aa4f-4fea-82c3-a240a7f738c4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/56eafffe-861a-41c7-9ed6-014b2958eaed
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
£39,632 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jun 20178 years ago
Submission Deadline
30 May 2017Expired
Future Notice Date
Not specified
Award Date
1 Jun 20178 years ago
Contract Period
11 Jun 2017 - 30 Sep 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CHILTERN DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
AMERSHAM
Postcode
HP6 5AW
Post Town
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ13 Buckinghamshire
Delivery Location
Not specified
Local Authority
Buckinghamshire
Electoral Ward
Amersham and Chesham Bois
Westminster Constituency
Chesham and Amersham

Supplier Information

Number of Suppliers
1
Supplier Name

4OC

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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