Tender

QU451 - PCI DSS Compliant Solution

BIRMINGHAM CITY COUNCIL

This public procurement record has 1 release in its history.

Tender

07 Jan 2021 at 23:29

Tender Notice
Summary of the contracting process

Birmingham City Council is currently conducting a procurement process for a PCI DSS compliant solution to facilitate agent-mediated payment card transactions over the telephone. This tender, identified as QU451, is classified under the category of pay phone provider services and is set in Birmingham, West Midlands, United Kingdom. The tender period closes on 20th January 2021, with the contract commencing on 1st February 2021 and running for 12 months, potentially extending for another year. Interested suppliers must register on the free e-tendering system, In-Tend, to express their interest in this opportunity.

This tender presents significant opportunities for businesses, particularly those specialising in payment solutions and telecommunications services. Companies that offer innovative technologies to enhance agent-mediated payment processes, have experience in PCI DSS compliance, or can integrate with existing systems like WorldPay and Civica would be very well-suited to compete. As the Council seeks a solution that enhances customer service while maintaining data security, those with expertise in developing user-friendly and efficient payment systems can find a strong foothold in this procurement process.

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Notice Information

Notice Title

QU451 - PCI DSS Compliant Solution

Notice Description

The Council requires a supplier for the provision of PCI DSS compliant solution for taking agent mediated payment card transactions completely over the telephone. o BCC requires a PCI DSS compliant solution for taking agent mediated payment card transactions completely over the telephone which removes the need for the agent having access to the customer's card details, ideally through DTMF suppression. o The solution should be able to cater for the volumetric data captured in the table below o It should be noted the data is based on 2019 figures. Some of the volumetric data may currently be greatly reduced owing to Covid lockdown restrictions impacting delivery of the services. o The proposed solution must allow the payer to make payments completely via a standard landline telephone and not require the payer to have any type of web or internet access o Currently BCC use WorldPay, Civica WebPay, and chip and pin (PDQ) with Cardholder Not Present (CNP) (Barclaycard/Veriphone) solutions to take payments over the phone via BCC agents. The proposed solution should work alongside or provide some level of integration with these existing payment solutions. However, BCC may consider consolidating all payments to either WorldPay or Civica payment solutions. o For the most part business service areas use only one payment broker; however, within BCC's contact centre, agents currently take payments using both WorldPay and Civica payment solutions. It is not possible to separate these calls before they arrive at the agent. o The solution must work with Gamma, BT Cloud and mobile telephone carriers o The solution must work with both inbound and outbound calls o The solution must be able to work with the Cirrus Response contact centre solution, which is used for call handling and logging in some service areas. o The solution must not require the agents to have direct dial numbers, as these are not available in some areas. o Once the payment calls are within the BCC system, the proposed solution should not require the call to be passed back out again, as this would result in a significant increase in call charges from our carriers o The response should clearly state any minimum or maximum call volumes, and penalties or additional charges for going outside these tolerances. o BCC also operates an automated payment line using Civica WebPay, this is out of scope of this work and is mentioned for information only. Suppliers should quote for a 12-month contract, with the option to extend for another 12 months This contract will be for a period of 12 months commencing 1st February 2021 until 31st January 2022. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following lin... Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-12772fff-c712-4382-9780-9175b9f866e3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dafa59f3-25e2-4f83-a093-b4d90856478d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64212800 - Pay phone provider services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jan 20215 years ago
Submission Deadline
20 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2021 - 31 Jan 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIRMINGHAM CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B4 7WB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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