Planning

Strategic IT Service Desk

HOME OFFICE

This public procurement record has 1 release in its history.

Planning

04 Jun 2024 at 15:05

Market Engagement Notice
Summary of the contracting process

The Home Office is currently planning a procurement process for a Strategic IT Service Desk. This tender falls under the industry category of Helpdesk and support services (CPV code: 72253000) and is suitable for small and medium-sized enterprises. The Home Office, located at 2 Marsham Street, London, SW1P 4DF, England, is the buying organisation. The engagement end date for this procurement is set for 28th June 2024.

This opportunity presents a chance for businesses that can provide high-quality IT service desk capabilities in a large and complex environment to compete. Suppliers with expertise in End User Device capability and those with current valid SC and NPPV3 clearance are especially encouraged to participate. Interested parties must register on the Home Office's eSourcing Portal to engage in this procurement by 28th June 2024. Ensuring compliance with the stated deadlines and requirements will be crucial for businesses aiming to succeed in this competitive tendering process.

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Notice Information

Notice Title

Strategic IT Service Desk

Notice Description

The Home Office is looking for a supplier that can provide a high-quality IT service desk and/or End User Device capability in a large and complex environment, as well as assisting the customer in maturing toolsets to take advantage of evolving functionality and technology that increases efficiency and improves customer experience seamlessly. From this RFI, the Home Office are asking Suppliers to express their interest and provide some important feedback on our market approach ahead of the RFQ submission expected to be released shortly. We are looking for the supplier staff to have current valid SC and NPPV3 clearance or be willing to undertake the SC and NPPV3 clearance process. The Home Office can provide further guidance on request. Potential Providers are invited to complete the NDA via the instruction within this notice prior to completing the questionnaire at Annex A and return via the ePortal by 1pm 28th June 2024 Additional information: This procurement will be managed electronically via the Home Office's eSourcing Portal (JAGGAER). To participate in this Early Engagement, participants must first be registered on the eSourcing Portal. If you have not yet registered on the eSourcing Portal, this can be done online at https://homeoffice.app.jaggaer.com by following the link 'To register click here'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering. Once you have registered on the eSourcing Portal, a registered user can express an interest for a specific procurement. This can be done by searching for the procurement title: pqq_471 - Home Office Strategic Service Desk. Suppliers will be required to sign a Non-Disclosure Agreement to enable access to the information provided as part of this notice. If you encounter any issues registering, please email the address provided on this notice with the email subject: Home Office Service Desk Procurement Enquiry - (Company Name).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-129932e0-d30f-4882-8a7f-51c988adbea8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/247a6436-473a-4ea8-9260-ba517154e938
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

72253100 - Helpdesk services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jun 20241 years ago
Submission Deadline
Not specified
Future Notice Date
28 Jun 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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