Notice Information
Notice Title
Digital Customer Portal
Notice Description
Award of Contract for Digital Customer Portal - The Digital Customer Platform/CRM will be required to replace our current Customer Contact Portal and become the preferred route for customers contacting and interacting with the Council. The first phase of the project will be to replace and improve 91 integrated and non-integrated forms, replace and improve 23 workflow processes for our Customer Services and Environment Departments. Further phases include replacing and improving 31 forms, PDF's and emails that currently sit outside the existing Customer Contact Portal these will require online forms and automated processes. Replacing or integration to back office systems is key to the customer on-line experience so that when our customers report problems, request services, pay for services, book services and check progress against services they are using one system and account login. The customer journey and experience is required to be seamless, effective and efficient. The replacement system is required to be easy to use to enable our Business Departments to make local form and process changes so that as a Digital Authority we can grow and add more on-line services efficiently and effectively.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-12bcf931-6490-420f-a42e-20422b7175b7
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/bea3c2ec-94e4-4132-9b45-e7e4466fc90d
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive dialog
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £10,000,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- £10,000,000 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Mar 20205 years ago
- Submission Deadline
- 18 Nov 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 12 Mar 20205 years ago
- Contract Period
- 13 Mar 2020 - 18 Mar 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BLACKBURN WITH DARWEN
- Contact Name
- Peter Hughes
- Contact Email
- peter.hughes@blackburn.gov.uk
- Contact Phone
- +44 1254585216
Buyer Location
- Locality
- BLACKBURN
- Postcode
- BB1 7DY
- Post Town
- Blackburn
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD4 Lancashire
- Small Region (ITL 3)
- TLD41 Blackburn with Darwen
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Blackburn with Darwen
- Electoral Ward
- Blackburn Central
- Westminster Constituency
- Blackburn
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/bea3c2ec-94e4-4132-9b45-e7e4466fc90d
19th March 2020 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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