Planning

Input and Output Communications SR442088773

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Planning

05 Jul 2022 at 14:24

Market Engagement Notice
Summary of the contracting process

The procurement process titled "Input and Output Communications SR442088773" is being initiated by HM Revenue & Customs (HMRC) based in Salford, England. This process is currently in the planning stage and focuses on the provision of digital communication services, including SMS and email channels. A significant milestone is the engagement end date, set for 18th July 2022, following which potential suppliers are invited to submit their interest via email to Molly Heywood at HMRC. This engagement is aimed at gathering insights into improving and innovating communication capabilities, aligning with HMRC's digital transformation objectives.

This tender offers substantial opportunities for businesses involved in digital communication services, particularly those specialising in SMS and electronic messaging solutions. Companies capable of providing innovative technological inputs or efficient communication services could greatly benefit. Small and medium-sized enterprises (SMEs) with expertise in digital channels or with strong capabilities in printing and related services are particularly well-positioned to compete for this initiative, aligning with HMRC’s ambition to enhance customer engagement through more efficient communications.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Input and Output Communications SR442088773

Notice Description

This PIN is not a call for competition. HMRC would like to invite potential suppliers to participate in a pre-market engagement activity during the period week commencing 18th July 2022. If you are interested, please email molly.heywood@hmrc.gov.uk to be invited to the Request For Information and view the problem statement. HMRC is developing future options for technology-based capabilities to enable the effective and efficient management, and control of both inbound and outbound communications, designed to support HMRC customers with the collection of tax and payment of benefits. The problem statement to be provided by HMRC outlines the specific challenges we are facing whilst developing our future communications service delivery. HMRC is seeking input from the market to understand: 1. How potential suppliers can best maintain the current high standards of communication linked to a specific set of services (printed post, SMS, outbound Email, and scanned post), 2. How potential suppliers can best support HMRC on its digital transformation journey 3. How best emerging technologies could improve and transform upon the level of customer service offered. Note, more information is provided within the problem statement. HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract/s. From this, the following benefits are anticipated: * Improved customer experience through more convenient, faster means of transacting with HMRC * Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work * Opportunities to drive increased compliance and close the tax gap * Increased efficiency and value for money Contracts within the Input and Output communications space are due to expire, and a new tender process is being enacted, led by HMRC to include the VOA (where appropriate). The initial services to be delivered under the contract/s could include: - The provision of current inbound and outbound communications services - this includes provision of printed post, SMS, outbound Email, and scanned post. - The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. Additional information: Further details and registration for the pre-market engagement activity will be completed electronically though HMRC's SAP Ariba eSourcing tool. You will be required to advise your interest to molly.heywood@hmrc.gov.uk to be added to the Ariba event and complete a short questionnaire upon registration, via the Ariba system. Suppliers using HMRCs Ariba for the first time, will need to register at: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email. Once you have obtained your account ID (AN) number, please email molly.heywood@hmrc.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID The pre-market engagement will consist of a written submission in response to a problem statement provided by HMRC by 4:00pm 14/07/2022. This will be followed up by 1-2-1 presentations to clarify and expand. The presentations are expected to take place in Croydon from week commencing 18/07/2022. Further information will be provided as part of the RFI event in Ariba. If you would like to participate in this market engagement event and be invited to 1-2-1s, please message Molly Heywood through the Ariba portal confirming your interest to participate.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-12be1a1b-01ba-403e-90ff-b66632e82048
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/826c7fd9-6baf-4f3e-84fc-7af292ab605d
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64212100 - Short Message Service (SMS) services

64212200 - Enhanced Messaging Service (EMS) services

64212300 - Multimedia Message Service (MMS) services

64216100 - Electronic message services

64216110 - Electronic data exchange services

64216120 - Electronic mail services

79800000 - Printing and related services

79999100 - Scanning services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jul 20223 years ago
Submission Deadline
Not specified
Future Notice Date
18 Jul 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M3 5BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Blackfriars & Trinity
Westminster Constituency
Salford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-12be1a1b-01ba-403e-90ff-b66632e82048-2022-07-05T15:24:06+01:00",
    "date": "2022-07-05T15:24:06+01:00",
    "ocid": "ocds-b5fd17-12be1a1b-01ba-403e-90ff-b66632e82048",
    "language": "en",
    "initiationType": "tender",
    "title": "Input and Output Communications SR442088773",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2022-07-18T23:59:59+01:00"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/826c7fd9-6baf-4f3e-84fc-7af292ab605d",
                "datePublished": "2022-07-05T15:24:06+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "tender": {
        "id": "SR442088773 - 1",
        "title": "Input and Output Communications SR442088773",
        "description": "This PIN is not a call for competition. HMRC would like to invite potential suppliers to participate in a pre-market engagement activity during the period week commencing 18th July 2022. If you are interested, please email molly.heywood@hmrc.gov.uk to be invited to the Request For Information and view the problem statement. HMRC is developing future options for technology-based capabilities to enable the effective and efficient management, and control of both inbound and outbound communications, designed to support HMRC customers with the collection of tax and payment of benefits. The problem statement to be provided by HMRC outlines the specific challenges we are facing whilst developing our future communications service delivery. HMRC is seeking input from the market to understand: 1. How potential suppliers can best maintain the current high standards of communication linked to a specific set of services (printed post, SMS, outbound Email, and scanned post), 2. How potential suppliers can best support HMRC on its digital transformation journey 3. How best emerging technologies could improve and transform upon the level of customer service offered. Note, more information is provided within the problem statement. HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract/s. From this, the following benefits are anticipated: * Improved customer experience through more convenient, faster means of transacting with HMRC * Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work * Opportunities to drive increased compliance and close the tax gap * Increased efficiency and value for money Contracts within the Input and Output communications space are due to expire, and a new tender process is being enacted, led by HMRC to include the VOA (where appropriate). The initial services to be delivered under the contract/s could include: - The provision of current inbound and outbound communications services - this includes provision of printed post, SMS, outbound Email, and scanned post. - The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. Additional information: Further details and registration for the pre-market engagement activity will be completed electronically though HMRC's SAP Ariba eSourcing tool. You will be required to advise your interest to molly.heywood@hmrc.gov.uk to be added to the Ariba event and complete a short questionnaire upon registration, via the Ariba system. Suppliers using HMRCs Ariba for the first time, will need to register at: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email. Once you have obtained your account ID (AN) number, please email molly.heywood@hmrc.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID The pre-market engagement will consist of a written submission in response to a problem statement provided by HMRC by 4:00pm 14/07/2022. This will be followed up by 1-2-1 presentations to clarify and expand. The presentations are expected to take place in Croydon from week commencing 18/07/2022. Further information will be provided as part of the RFI event in Ariba. If you would like to participate in this market engagement event and be invited to 1-2-1s, please message Molly Heywood through the Ariba portal confirming your interest to participate.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "64212100",
            "description": "Short Message Service (SMS) services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "64212200",
                "description": "Enhanced Messaging Service (EMS) services"
            },
            {
                "scheme": "CPV",
                "id": "64212300",
                "description": "Multimedia Message Service (MMS) services"
            },
            {
                "scheme": "CPV",
                "id": "64216100",
                "description": "Electronic message services"
            },
            {
                "scheme": "CPV",
                "id": "64216110",
                "description": "Electronic data exchange services"
            },
            {
                "scheme": "CPV",
                "id": "64216120",
                "description": "Electronic mail services"
            },
            {
                "scheme": "CPV",
                "id": "79800000",
                "description": "Printing and related services"
            },
            {
                "scheme": "CPV",
                "id": "79999100",
                "description": "Scanning services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "Trinity Bridge House, 2 Dearman's Place",
                "locality": "Salford",
                "postalCode": "M3 5BS",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Molly Heywood",
                "email": "molly.heywood@hmrc.gov.uk",
                "telephone": "03000 583883"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    }
}