Award

Provision of ICT Helpdesk Software

ACADEMIES ENTERPRISE TRUST

This public procurement record has 1 release in its history.

Award

08 Mar 2022 at 17:45

Award Notice
Summary of the contracting process

The Academies Enterprise Trust, located in London, is undertaking a procurement for the "Provision of ICT Helpdesk Software," aimed at improving its ICT support capabilities for staff and users. The contract, valued at £108,644.80, has been awarded via an open procurement process under the GCloud12 framework. The procurement stages are complete, with the contract period set to commence on 14 March 2022 and concluding on 13 March 2024. The relevant industry categories include software packages and information systems, with the procurement status listed as complete as of 28 February 2022.

This tender presents a valuable opportunity for technology companies specialising in software solutions, particularly those focused on IT helpdesk and administration applications. Small and medium-sized enterprises (SMEs) that can provide innovative ICT helpdesk solutions may find this contract appealing, given its focus on enhancing the capabilities of educational institutions. Businesses that have experience in supporting educational organisations or that can deliver tier 1 and tier 2 IT solutions would be particularly well-suited to compete.

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Notice Information

Notice Title

Provision of ICT Helpdesk Software

Notice Description

The trust is procuring a ICT helpdesk solution for staff and users to record any issues requiring tier 1 or 2 fix by our IT team or follow up with our tier 3 managed service provider This procurement has been undertaken through the GCloud12 framework using the 6 stage buying process as stipulated by CCS

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-12cf70c8-0a18-48ba-bc29-96ae111e416e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c7b617ea-98cb-4429-b2ed-c1573dff666c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48219300 - Administration software package

48517000 - IT software package

Notice Value(s)

Tender Value
£108,644 £100K-£500K
Lots Value
Not specified
Awards Value
£108,644 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Mar 20223 years ago
Submission Deadline
1 Jan 2022Expired
Future Notice Date
Not specified
Award Date
28 Feb 20223 years ago
Contract Period
14 Mar 2022 - 13 Mar 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ACADEMIES ENTERPRISE TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 1UB
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
TLI London
Local Authority
Camden
Electoral Ward
St Pancras & Somers Town
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

HORNBILL SERVICE MANAGEMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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