Tender

GB-London: Payment Service Provider

VICTORIA AND ALBERT MUSEUM

This public procurement record has 1 release in its history.

Tender

09 Nov 2017 at 10:33

Tender Notice
Summary of the contracting process

The Victoria and Albert Museum in London is seeking a Payment Service Provider to manage payments across various channels, including retail and ticket sales. The procurement process is currently at the tender stage, with a submission deadline set for 6th December 2017. This open procurement method invites a broad range of suppliers to participate in providing financial transaction processing services, which will support the Museum's activities over a five-year contract period starting in June 2018. The contract may be extended for an additional two years, reflecting the potential for ongoing partnerships in an industry generating approximately £20 million from around 600,000 transactions annually.

This tender presents a significant opportunity for businesses looking to enter or expand within the financial services sector, particularly those specialising in payment processing and transaction technologies. Small and medium enterprises (SMEs) are encouraged to apply, as the contracting authority has indicated a preference for such economic operators. Companies with expertise in software integration, customer service enhancements, and the provision of flexible payment solutions would be particularly well-suited to compete for this contract, given the Museum's complex, multi-channel sales environment.

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Notice Information

Notice Title

GB-London: Payment Service Provider

Notice Description

The Victoria and Albert Museum ("V&A") wishes to appoint a payment service provider to provide a managed payment service across the Museum to process online and offline card transactions including retail, ticket sales, membership sales, donations, and other transactions. As an exempt charity, the V&A charity generates income both directly and through a wholly-owned subsidiary. Both entities have a multi-channel sales platform, with sales made onsite, online and by phone. Annually, approximately 600k transactions to the value of PS20m are processed each year. In recent years the Museum has invested in a number of systems to enhance the customer experience: the Galaxy ticketing system; Microsoft Dynamics CRM; self- service ticket Kiosks and an online platform to allow for 'one basket' ordering for retail and ticket sales. The complexity of having a multi entity, channel and system set up has resulted in the Museum operating with a number of different payment providers all of whom offer different services, support, reporting capabilities and price plans. The Contract is for: *The implementation of a managed payment service including any relevant software integration and the purchase or lease of any hardware to support this service; *The support, maintenance, transaction fees and any other associated service for five years; *The on boarding of new payment methods as and when such payment methods appear in the market. The Contract has the option for: *Any additional hardware that may be required during the contract; *Any additional software integration that may be required during the contract; *Any other services or goods that reasonably fall into the scope. Please note that the volume and scope may vary according to the Museum's activities which cannot reasonably be predicted at this point in time and any such variations shall be provided for in this contract. *The option to extend for up to a total of a further two years. Please note that the estimated value is based on invoices paid for equipment, set-up and ancillary services by the V&A to the payment service provider. Transaction fees are recovered directly and are therefore classed as a concession contract. This process is being conducted electronically and all correspondence, queries and tenders must be sent through the Delta e-Sourcing portal at: Email and paper tenders will not be accepted. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-132926d0-f1d7-4a3d-9825-d3f824bc337b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1fe70cc6-b563-40b7-ba41-f47812b12f69
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66172000 - Financial transaction processing and clearing-house services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Nov 20178 years ago
Submission Deadline
6 Dec 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2018 - 31 May 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VICTORIA AND ALBERT MUSEUM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KENSINGTON
Postcode
SW7 2RL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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