Tender

Visitor Experience Training

NATIONAL ARMY MUSEUM

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The National Army Museum (NAM) in London is inviting expressions of interest for a training contract titled "Visitor Experience Training." The procurement process is currently in the Tender stage, with submissions open until 13th September 2016. The training seeks to enhance visitor experiences as part of a major transformation project, aiming to increase visitor numbers significantly by 2025. The total contract value is £7,500, and the contract period is set to begin on 26th September 2016 and conclude by 31st March 2017.

This tender presents an opportunity for training providers, particularly small and medium-sized enterprises (SMEs), to expand their impact in the cultural sector. Businesses with expertise in staff training services and those capable of developing tailored training programmes would be well-suited to compete. By partnering with the NAM, a prominent institution undergoing significant transformation, successful bidders can enhance their portfolio and contribute to a project aimed at elevating standards of visitor engagement in the museum sector.

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Notice Information

Notice Title

Visitor Experience Training

Notice Description

The National Army Museum (NAM) is currently undergoing a major Building for the Future transformation project and will be opening an exciting new Museum in Spring 2017. As part of this transformation the NAM wants to transform its Visitor experience, to deliver a cohesive, world-class experience to all visitors, across all visitor touch points. It has plans to increase visitor numbers from 240,000 (pre-closure) to 400,000 (2025-26) and wants to ensure visitor satisfaction levels don't fall below 96%. The NAM is inviting expressions of interest from experienced training providers to facilitate, create and deliver a bespoke visitor experience training across departments, within the Museum. The successful provider will need to work together with these departments, to shape NAM's service vision and standards and then deliver a training package, which successfully engages and empowers staff to deliver a cohesive experience.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-147fa912-adca-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/587c4b88-e3f6-4f01-bdd7-e4dc6e86a8ea
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80511000 - Staff training services

80520000 - Training facilities

Notice Value(s)

Tender Value
£7,500 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
13 Sep 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 Sep 2016 - 31 Mar 2017 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL ARMY MUSEUM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW3 4HT
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Kensington and Chelsea
Electoral Ward
Royal Hospital
Westminster Constituency
Chelsea and Fulham

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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