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TfL 95857 - Customer Satisfaction Surveys

Transport for London

This public procurement record has 2 releases in its history.

AwardUpdate

10 Feb 2023 at 11:02

Award Notice
Award

08 Sep 2022 at 09:48

Award Notice
Summary of the contracting process

Transport for London (TfL) has awarded a contract for the development and management of Customer Satisfaction Surveys with a total value of £1,425,000. The procurement method was selective, and the contract period extends from 17th September 2022 to 17th September 2025. The buying organisation, TfL, is located in London, England, operating in the services industry category. The procurement stage is currently at the award stage, with the contract awarded on 7th June 2022. The contract entails enhancing business insight and improvements, focusing on customer understanding and organisational decision-making.

This tender for Customer Satisfaction Surveys by Transport for London presents opportunities for businesses, especially those providing research services, to engage in a valuable contract to strengthen customer relationships and drive business improvements. Small and medium-sized enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) are well-suited to compete due to the contract's suitability for such businesses. The selective procurement method allows for a competitive yet targeted bidding process, offering potential for growth and expansion within the services industry sector in London.

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Notice Information

Notice Title

TfL 95857 - Customer Satisfaction Surveys

Notice Description

This contract is for the development and management of Transport for London's Customer Satisfaction Surveys. This contract has the overall aim of delivering greater insight and business improvements to the organisation and to strengthen the understanding of our customers across the Transport for London (TfL) network. This contract ensures that customer needs are discussed at the highest levels within the organisation and provides focus that customer requirements are considered in all decisions that TfL makes. A mini competition was competed via the CCS Research and Insights Framework RM6126.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-14862710-24c6-4ac5-90a9-2456623bcb9d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/add017ff-d4f3-4242-b0a4-dacabe44e62e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£1,900,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,425,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Feb 20233 years ago
Submission Deadline
6 Sep 2022Expired
Future Notice Date
Not specified
Award Date
7 Jun 20224 years ago
Contract Period
17 Sep 2022 - 17 Sep 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for London
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

Kantar Public

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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