Tender

HBC - Customer Relationship Management System

SUPPLY HERTFORDSHIRE

This public procurement record has 2 releases in its history.

TenderAmendment

07 Sep 2018 at 08:31

Tender Notice
Tender

06 Sep 2018 at 11:51

Tender Notice
Summary of the contracting process

The Hertsmere Borough Council, through Supply Hertfordshire, is seeking a supplier to replace its Customer Relationship Management (CRM) System. The procurement, categorised under the services industry, is currently in the tender stage, with a deadline for submissions set for 21st September 2018. The project aims to deliver a user-friendly system that integrates with the council’s website and supports various channels for customer service. The contract is expected to commence on 1st June 2019 and will last until 31st May 2024, making it an important investment for enhancing digital services.

This opportunity presents a significant avenue for business growth, especially for firms specialising in customer relationship management software development and integration services. Companies that can provide intuitive and adaptable solutions capable of cloud hosting and multi-channel support would be particularly well-suited to compete. Additionally, those with experience in government contracts and delivering similar technological upgrades could find this tender aligns perfectly with their service offerings.

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Notice Information

Notice Title

HBC - Customer Relationship Management System

Notice Description

Hertsmere Borough Council is looking to replace its current Customer Relationship Management System (CRM). The objectives of this project are: o Provides customers with a single user account to access a range of council services o Can manage and track all customer enquiries, service requests and end to end transactions, regardless of if the customer is transacting through a customer account. o Will provide Street Scene Services with a module/ system as they currently use the existing CRM system. To create and manage cases for resolution by Street Scene Services for service requests like missed bins, fly tipping and bulky waste collections as they do not have their own waste system. o Is easy to use, intuitive and user friendly o Can be integrated seamlessly and simply with the council website and back office systems o Provides customer feedback ensuring customer are kept up to date with the status or progress of transactions they make with the council o Can be used across all access channels (telephone, face to face, email, website, mobile, social media and messaging services) o Has a clearly defined support and maintenance structure o Has a clearly identified roadmap for future development o Can be hosted in the cloud o Is a fit-for-purpose and modern system upon which the council can grow its front-end digital services Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-15c3980c-5368-4494-ad64-1dd657f9fd27
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bd5dc575-3d88-49dc-9f4d-99e22be762df
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20187 years ago
Submission Deadline
21 Sep 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2019 - 31 May 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SUPPLY HERTFORDSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HERTFORDSHIRE
Postcode
WD6 1WA
Post Town
Watford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Hertsmere
Electoral Ward
Borehamwood Cowley Hill
Westminster Constituency
Hertsmere

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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