Tender

1404 - Provision of Out of Hours Service Desk for De Montfort University

DE MONTFORT UNIVERSITY

This public procurement record has 2 releases in its history.

TenderAmendment

18 Dec 2019 at 12:00

Tender Notice
Tender

18 Dec 2019 at 12:00

Tender Notice
Summary of the contracting process

De Montfort University is seeking proposals for the "Provision of Out of Hours Service Desk," an IT service desk enhancement aimed at providing effective out-of-hours IT support for staff and students. The procurement process is currently at the tender stage, with applications due by 21 January 2020 at 17:00 hours. The contract is expected to commence on 1 April 2020 and will run for three years, concluding on 1 April 2023. This opportunity falls under the IT services category (CPV code: 72000000) and is located in Leicester, East Midlands, United Kingdom, with an open procurement method, inviting a broad range of applicants.

This tender presents significant opportunities for businesses specialising in IT services, particularly those capable of providing first-line support and IT infrastructure management. Companies with experience in managing service desks, desktop support, and IT project implementation would be well-suited to compete. Additionally, small and medium-sized enterprises (SMEs) are encouraged to apply, as this procurement process is designed to be inclusive and accessible to a diverse range of service providers.

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Notice Information

Notice Title

1404 - Provision of Out of Hours Service Desk for De Montfort University

Notice Description

De Montfort University has a requirement to purchase an IT service desk service to supplement DMU's service desk. The purpose of the additional service is to: 1. enable effective out of hours IT support to staff and students of the University; 2. act as cover for the service desk during departmental meetings during core hours; 3. act, if required, as an overflow for the ITMS Service Desk at peak times of the year or during exceptional circumstanced e.g. high levels of sickness on the service desk. The service will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams. Additionally, DMU is also ideally looking for the supplier to provide a desktop IT cover support service to provide additional project or support capability in respect of the installation of: 1. PCs, and 2. Servers and storage. Full details of the requirements are set out in the Tender documents. Additional information: To apply please register on the In-Tend system where you can download the ITT documents: http://in-tendhost.co.uk/demontfort/aspx/Home Closing date on 21 January 2020 at 17:00 hrs. ****PLEASE DO NOT APPLY DIRECT TO THE BUYER AS PER BELOW**** Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-163ec24f-538a-4631-8bd0-0cd10e9e4d8c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/954a1b6a-5ece-47c5-8a06-24d9b1ef1f2d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Dec 20196 years ago
Submission Deadline
21 Jan 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2020 - 1 Apr 2023 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DE MONTFORT UNIVERSITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 9BH
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLF East Midlands (England)
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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