Tender

Emergency Repairs Call Handling Service

LEICESTER CITY COUNCIL

This public procurement record has 1 release in its history.

Tender

06 Jan 2020 at 14:18

Tender Notice
Summary of the contracting process

The Leicester City Council is seeking a service provider for their Emergency Repairs Call Handling Service, with a contract value of £220,000. This procurement falls within the telecommunications industry and is currently at the active tender stage. The tender period ends on 7 February 2020, with the contract set to commence on 1 April 2020 and run until 31 March 2023. Interested suppliers can access further details and documentation through the provided links.

This opportunity presents significant potential for businesses specialising in telecommunications and service provision, particularly those offering telephone-answering services. Small to medium-sized enterprises (SMEs) and voluntary community social enterprises (VCSEs) would find this tender particularly suitable, as they can leverage their agility and customer service capability to effectively manage the high volume of emergency repair calls, which averages 18,000 annually.

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Notice Information

Notice Title

Emergency Repairs Call Handling Service

Notice Description

The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures. Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative. Please view this advert and any relevant documentation under the following link: https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True Additional information: Please view all documents and register your interest in this opportunity on the following link https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-16ceb721-a04e-4706-aefb-49199e7d45cc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/181209b3-5870-4e50-af71-f31d51dbb403
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

32500000 - Telecommunications equipment and supplies

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£220,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Jan 20206 years ago
Submission Deadline
7 Feb 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2020 - 31 Mar 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEICESTER CITY COUNCIL
Contact Name
Sohail Aboobakar
Contact Email
sohail.aboobakar@leicester.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLF East Midlands (England)
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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