Tender

Passenger Satisfaction Research - Travel Survey 2017/18 (with an option to SYPTE to extend for 2018/19)

SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE

This public procurement record has 1 release in its history.

Tender

30 Jan 2017 at 16:11

Tender Notice
Summary of the contracting process

The South Yorkshire Passenger Transport Executive is seeking a provider for the "Passenger Satisfaction Research - Travel Survey 2017/18," which may extend through 2018/19. This procurement falls within the services category, specifically focusing on survey services, and is located in Sheffield, England. Currently in the active tender stage, the closing date for submissions is set for 17 February 2017. The contract is valued at £80,000, with a minimum contract value of £45,000, and it follows an open procurement method to encourage broad participation.

This tender presents an excellent opportunity for businesses specialising in survey and research services, particularly those with experience in customer satisfaction and data collection methodologies. Companies that can demonstrate an understanding of public transport services and the ability to engage with diverse customer profiles will be well-positioned to compete. The ongoing nature of the survey, which seeks to assess public perception and satisfaction, allows suitable providers to play a significant role in shaping transport services in South Yorkshire while potentially expanding their service offerings.

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Notice Information

Notice Title

Passenger Satisfaction Research - Travel Survey 2017/18 (with an option to SYPTE to extend for 2018/19)

Notice Description

South Yorkshire Passenger Transport Executive is seeking to appoint a suitably experienced provider of the above Services The Travel Survey is the organisations core piece of strategic research across South Yorkshire, covering the 4 Local Authorities and all modes of transport. This is a self-completion household postal questionnaire (with online option) undertaken in 2 waves during May and November. The results evidence and inform key business decisions, budget setting and business planning. The scope is wide reaching and captures intelligence on the perceptions, experiences and satisfaction of the public of South Yorkshire for transport operations, services, information provision and ticketing. As well as customer profiling/characteristics of infrequent/non and users of public transport and net promoter score. First carried out in November 2005, the year on year activity enables assessment of change and monitoring of impact on the customer offer and measures impact of marketing/brand campaigns. Additional information: Full Tender documentation is available at www.sypte.co.uk/contracts

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1961158c-5b66-45a5-9882-e4b1391a3ec0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7e52de8c-7147-402f-b102-5c0f1633b7f2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jan 20179 years ago
Submission Deadline
17 Feb 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2017 - 31 Mar 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
Contact Name
Julie Pheasey
Contact Email
julie.pheasey@sypte.co.uk
Contact Phone
Not specified

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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