Tender

Income Officer x6

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

15 Feb 2019 at 12:54

Tender Notice
Summary of the contracting process

Sandwell Metropolitan Borough Council is conducting an open tender process for the appointment of six Income Officers, as detailed in the tender titled "Income Officer x6". This procurement falls under the services category, specifically focused on the supply services of office personnel. The roles will be based in West Bromwich, with a contract duration of 12 weeks starting from 25 February 2019. Interested parties must submit their applications by the deadline of 19 February 2019 at 5:00 PM.

This opportunity is ideal for agencies experienced in debt management and support services for vulnerable customers, as the role requires skills in debt recovery and client interactions. Agencies that can deliver strong customer service and possess a good understanding of the legal frameworks around housing-related debt are well-suited to compete. Successful candidates will engage in a structured working week, providing a pathway for agencies to establish themselves through this contract with the council.

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Notice Information

Notice Title

Income Officer x6

Notice Description

Income Officer x 6 Sandwell MBC are seeking to appoint 6 Income Officers Location: Based at Court House, West Bromwich Key skills required for this role: * Debt management or arrears recovery experience * Experience of dealing with vulnerable customers and customers who have complex/multiple needs * Knowledge of the legal framework for the recovery of housing related debt and good practice * Good telephone manner * Customer facing experience * Agency workers will be required to work 37 hours per week and the working hours are Monday to Thursday 9.00am to 5.30pm and Friday is 9.00am to 5.00pm. Start date: as soon a possible 12 week contract for 37 hours per week Pay rate: E26 = PS12.37 per hour to worker Contract type: Agency Please Note: Job Description and Personnel Specification attached, which also provides more information about the role Closing date to be Tuesday 19 February at 5pm. Please Note: Job Description and Personnel Specification attached, which also provides more information about the role Agencies to send over a CV, 2x up to date references and also a copy of their Terms and Conditions. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Tuesday 19 February 2019 at 17:00hrs Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1ad3197a-ede1-47d1-8d55-311b4a9dee0d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c32ab59d-c679-44ac-b8db-364f99044624
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79621000 - Supply services of office personnel

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Feb 20197 years ago
Submission Deadline
19 Feb 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
25 Feb 2019 - 20 May 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B69 3DB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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