Tender

Lean Consultancy

STONEWATER LIMITED

This public procurement record has 1 release in its history.

Tender

26 May 2019 at 11:50

Tender Notice
Summary of the contracting process

The tender titled "Lean Consultancy" is currently being sought by Stonewater Limited, based in Leicester, England. This procurement falls under the business services industry, specifically focusing on consulting. The procurement stage is in the Tender phase, which is set to conclude on 14th June 2019. The expected contract period will commence on 1st August 2019 and end on 31st July 2020, with a total contract value of £90,000 and a minimum bid value of £60,000. Stonewater Limited aims to enhance their operational efficiencies in key service areas such as Responsive Repairs, Lettings, and Complaints Management through this consultancy engagement.

This tender presents significant opportunities for businesses specialising in consultancy services, particularly those experienced in Lean methodology and operational reviews. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the buyer is particularly interested in collaborating with organisations that can contribute to continuous improvement while aligning with their customer-centric approach. Entities that can offer expertise in streamlining processes and enhancing customer experience will find this tender well-suited to their services.

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Notice Information

Notice Title

Lean Consultancy

Notice Description

Key, strategic themes for Stonewater are Business Excellence and Customer Experience. By operating efficiently, we can provide more affordable housing, and having effective and consistent services will improve the customer experience and satisfaction with our services. In 2018 Stonewater carried out a Lean review of its Income Collection processes and in 2019 there is a strong desire to focus on the other priority operational service delivery areas of Responsive Repairs, Lettings and Complaints Management. In April this year, Stonewater undertook an internal restructure to form a Customer Experience Directorate focussed on creating a customer centric organisation, which puts our customers at the heart of how we design and deliver services. Lean reviews of key service areas will ensure we design efficient, consistent processes across all the teams who contribute to the customer experience. Stonewater's Lean review of Income Collection was a single procurement exercise to fulfil a 'proof of concept' approach. We now wish to deliver a further series of lean reviews in 2019/20 and seek to appoint a lean consultancy partner to deliver this phase. We are looking for consistency of delivery and economies of scale across all 3 reviews, and if possible an element of alignment with the lean methodology used for the income review. At this stage of our lean journey we are not looking to implement an organisation wide lean cultural transformation, although we do expect that the teams involved in the 3 functional reviews learn lean principals and tools to apply to local continuous improvement. The selected supplier should therefore look to work closely with those individuals to provide the tools required for this continuous improvement journey. Additional information: All details of the tender can be found through the Delta eSourcing portal https://www.delta-esourcing.com/ using access code 73E54253W3 All questions relating to the project or the tender documentation should be directed through the message centre available on the portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1b038791-69f0-4469-a6a5-d9aa8de7883d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c6aa5d71-0f6b-41c0-b31d-8534b96756f1
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20196 years ago
Submission Deadline
14 Jun 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2019 - 31 Jul 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STONEWATER LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE8 6EP
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
Not specified
Local Authority
Blaby
Electoral Ward
North Whetstone
Westminster Constituency
South Leicestershire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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