Award

Customer Care Training (VHEY)

HULL CITY COUNCIL

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The Hull City Council is seeking a training provider for a Customer Care Training programme to support Hull's status as the UK City of Culture 2017. The tender process, currently at the award stage, involves delivering up to 36 full-day training sessions from 1st April 2016 to 31st March 2018 across Hull and East Yorkshire. The contract, valued at £26,000, was awarded to Glasgow Caledonian University, and the contract period runs from 1st February 2016 to 31st March 2018. The deadline for submission of interest in the original tender was 10th January 2016, under an open procurement method.

This opportunity is ideal for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in training services, particularly those with a focus on customer service and personal development. Businesses that can deliver bespoke training tailored to the needs of customer-facing staff in tourism sectors will find this tender aligns well with their capabilities, providing a chance to enhance their portfolio and contribute significantly to the legacy of Hull’s cultural initiatives.

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Notice Information

Notice Title

Customer Care Training (VHEY)

Notice Description

To register your interest in this opportunity you will need to log onto Hull City Council tender portal YORtender, please go to https://www.yortender.co.uk/procontract/supplier.nsf. For first time users of the system you will need to register your company details on the system before you obtain the documentation. There is an online help facility and additional support can be obtained via the YORtender Supplier Helpline number 01670 597136 or alternatively Hull City Council Supplier Helpline Number 01482 300301, if you are experiencing problems obtaing the documentation. Additional information: Information about delivery location: Visit Hull and East Yorkshire are looking to procure a training provider for a period of 26 months, to create and deliver a customer care focused training programme of up to 36 full day sessions (for up to 30 delegates per session), the courses will run from 1st April 2016 to 31st March 2018. The training will form part of Hull's build up and legacy as the UK City of Culture 2017. The contract will operate between 1st February 2016 and 31st March 2018, the provider will be expected to create or adapt a bespoke customer care course within the first two months of the contract, with the intention of running the first course April 2016. The bespoke course will be offered to customer-facing staff mainly working in tourism businesses across Hull & East Yorkshire as well as volunteers of Hull 2017. Sessions will be located across Hull and East Yorkshire with a schedule being agreed with the commissioned provider following the tender process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1b940249-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/09f6471d-ed88-425d-be8c-e01740b298f2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

80500000 - Training services

80570000 - Personal development training services

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
£26,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
10 Jan 2016Expired
Future Notice Date
Not specified
Award Date
11 Dec 201510 years ago
Contract Period
31 Mar 2016 - 28 Feb 2018 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HULL CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
HU1 2AA
Post Town
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE11 Kingston upon Hull, City of
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Kingston upon Hull, City of
Electoral Ward
St Andrew's & Docklands
Westminster Constituency
Kingston upon Hull West and Haltemprice

Supplier Information

Number of Suppliers
1
Supplier Name

GLASGOW CALEDONIAN UNIVERSITY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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