Notice Information
Notice Title
IT Service Desk Solution
Notice Description
Worcestershire County Council is seeking to procure a service desk software product. The Council requires a new/replacement IT Service Desk support system for staff to use to manage IT calls, incidents, problems, change management, inventory, resolution allocation and end user interaction. The current service is provided as part of a Commissioned Service which will no longer be available following transition back in house, from around March 2018 onwards, and therefore a replacement product needs to be procured, installed, configured and tested before this date. This Invitation to Tender invites potential providers to indicate a fixed fee proposal for the provision of a software product. Payment will be subject to agreed milestone payments and acceptance criteria that trigger the milestone payments. It is anticipated that this Contract will be subject to a maximum budget of PS110,000 over the period from 1st March 2018 to 28th February 2023. 19th January 2018 Please see clarification questions and responses attached. Additional information: The above tender is due to go live on the Council's e procurement portal (in-Tend) on Monday 8th January 2018. On or after this date, if you are interested in this opportunity, please go to the following link where you will be able to access all information and the tender documents. You will need to register on In-tend before you can apply for any opportunity. https://www.in-tendhost.co.uk/worcestershire/aspx/Home The tender opportunity will be entitled: IT Service Desk Solution Tender. If you wish to view the documents for this opportunity please click 'Express Interest'. Following this, if you wish to apply for this opportunity please click 'Opt in' which will then enable you to view and complete the Questionnaire and upload the relevant documents. After uploading all required documents and completing the questionnaire please remember to press the 'Submit your Return' button at the bottom of the page. Any questions or clarification should be conducted via 'Correspondence' through in-Tend. IMPORTANT UPDATE. Table 1: proposed tender timetable Process Key Dates Timescales Advertise Tender by 8th January 2018 Closing date for submission of questions from suppliers By 12noon on 17th January 2018 Summary published of response to questions by 19th January 2018 Closing date and time for receipt of completed Tenders 4pm 29th January 2018 Demonstration of Solution by Tenderers still under consideration 5th - 7th February 2018 Evaluation of tenders completed by 15th February 2018 Preferred Tenderer announced by 16th February 2018 Proposed Contract start date 1st March 2018 We hope you find the attached information of interest. Kind regards Procurement Team Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Jan 20188 years ago
- Submission Deadline
- 29 Jan 2018Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 1 Mar 2018 - 28 Feb 2023 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WORCESTERSHIRE COUNTY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WORCESTERSHIRE
- Postcode
- WR5 2NP
- Post Town
- Worcester
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG1 Herefordshire, Worcestershire and Warwickshire
- Small Region (ITL 3)
- TLG12 Worcestershire CC
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Worcester
- Electoral Ward
- Nunnery
- Westminster Constituency
- Worcester
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c
19th January 2018 - Opportunity notice on Contracts Finder -
https://in-tendhost.co.uk/worcestershire/aspx/
Additional information on how to apply for this contract
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f-2018-01-19T10:22:32Z",
"date": "2018-01-19T10:22:32Z",
"ocid": "ocds-b5fd17-1cc8a464-c18c-4476-afb0-2983ec93a45f",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "WCC 00000456",
"title": "IT Service Desk Solution",
"description": "Worcestershire County Council is seeking to procure a service desk software product. The Council requires a new/replacement IT Service Desk support system for staff to use to manage IT calls, incidents, problems, change management, inventory, resolution allocation and end user interaction. The current service is provided as part of a Commissioned Service which will no longer be available following transition back in house, from around March 2018 onwards, and therefore a replacement product needs to be procured, installed, configured and tested before this date. This Invitation to Tender invites potential providers to indicate a fixed fee proposal for the provision of a software product. Payment will be subject to agreed milestone payments and acceptance criteria that trigger the milestone payments. It is anticipated that this Contract will be subject to a maximum budget of PS110,000 over the period from 1st March 2018 to 28th February 2023. 19th January 2018 Please see clarification questions and responses attached. Additional information: The above tender is due to go live on the Council's e procurement portal (in-Tend) on Monday 8th January 2018. On or after this date, if you are interested in this opportunity, please go to the following link where you will be able to access all information and the tender documents. You will need to register on In-tend before you can apply for any opportunity. https://www.in-tendhost.co.uk/worcestershire/aspx/Home The tender opportunity will be entitled: IT Service Desk Solution Tender. If you wish to view the documents for this opportunity please click 'Express Interest'. Following this, if you wish to apply for this opportunity please click 'Opt in' which will then enable you to view and complete the Questionnaire and upload the relevant documents. After uploading all required documents and completing the questionnaire please remember to press the 'Submit your Return' button at the bottom of the page. Any questions or clarification should be conducted via 'Correspondence' through in-Tend. IMPORTANT UPDATE. Table 1: proposed tender timetable Process Key Dates Timescales Advertise Tender by 8th January 2018 Closing date for submission of questions from suppliers By 12noon on 17th January 2018 Summary published of response to questions by 19th January 2018 Closing date and time for receipt of completed Tenders 4pm 29th January 2018 Demonstration of Solution by Tenderers still under consideration 5th - 7th February 2018 Evaluation of tenders completed by 15th February 2018 Preferred Tenderer announced by 16th February 2018 Proposed Contract start date 1st March 2018 We hope you find the attached information of interest. Kind regards Procurement Team Is a Recurrent Procurement Type? : No",
"datePublished": "2018-01-10T14:31:50Z",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "WR5 2NP"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "WR5 2NP"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "WR5 2NP"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "WR5 2NP"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "WR5 2NP"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "WR5 2NP"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "WR5 2NP"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
}
]
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure (below threshold)",
"tenderPeriod": {
"endDate": "2018-01-29T23:59:59Z"
},
"contractPeriod": {
"startDate": "2018-03-01T00:00:00Z",
"endDate": "2023-02-28T23:59:59Z"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/746b5fb3-6d0e-4320-a301-8f34097eb58c",
"datePublished": "2018-01-19T10:22:32Z",
"format": "text/html",
"language": "en",
"dateModified": "2018-01-19T10:22:32Z"
},
{
"id": "2",
"documentType": "tenderNotice",
"description": "Additional information on how to apply for this contract",
"url": "https://in-tendhost.co.uk/worcestershire/aspx/"
}
]
},
"parties": [
{
"id": "GB-CFS-43412",
"name": "Worcestershire County Council",
"identifier": {
"legalName": "Worcestershire County Council"
},
"address": {
"streetAddress": "Spetchley Road, Worcester",
"locality": "Worcestershire",
"postalCode": "WR5 2NP",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Liz Dutton (CCO)",
"email": "ldutton@worcestershire.gov.uk",
"telephone": "01905 843635"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-43412",
"name": "Worcestershire County Council"
}
}