Award

Provision of COVID 19 Vaccine Certification Service

DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE

This public procurement record has 2 releases in its history.

AwardUpdate

24 Aug 2021 at 07:48

Award Notice
Award

24 Aug 2021 at 07:44

Award Notice
Summary of the contracting process

The procurement process for the provision of COVID-19 Vaccine Certification Service was initiated by the Department of Health and Social Care (DHSC). The tender, identified as CCCS21A05, is classified under the call centre services category and is located in London, United Kingdom. The contract period began on 17th May 2021 and will conclude on 17th January 2022, with a total value of £25 million. This selective procurement method involved a call-off from a framework agreement, and the tender period ended on 16th May 2021.

This opportunity presents significant potential for businesses, particularly those in the call centre or communication services sector. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this contract particularly suited to their capabilities, as the DHSC's contract approach encourages participation from such entities. Engaging with this procurement process can help businesses expand their service offerings while contributing to essential public health initiatives.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of COVID 19 Vaccine Certification Service

Notice Description

Please note that this publication is for Transparency purposes only. The Department of Health and Social Care (DHSC) were seeking to award a Contract for call centre services for the provision of COVID-19 Vaccine certification services for an eight (8) month period with an option to extend for six (6) months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1d170f02-b70f-4306-978f-2c6e3a8aacdc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4ae7eef2-e058-4cbd-9aee-9811373fe93a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£25,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£25,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Aug 20214 years ago
Submission Deadline
15 May 2021Expired
Future Notice Date
Not specified
Award Date
16 May 20214 years ago
Contract Period
16 May 2021 - 17 Jan 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLI London
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

HINDUJA GLOBAL SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1d170f02-b70f-4306-978f-2c6e3a8aacdc-2021-08-24T08:48:37+01:00",
    "date": "2021-08-24T08:48:37+01:00",
    "ocid": "ocds-b5fd17-1d170f02-b70f-4306-978f-2c6e3a8aacdc",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CCCS21A05.",
        "title": "Provision of COVID 19 Vaccine Certification Service",
        "description": "Please note that this publication is for Transparency purposes only. The Department of Health and Social Care (DHSC) were seeking to award a Contract for call centre services for the provision of COVID-19 Vaccine certification services for an eight (8) month period with an option to extend for six (6) months.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 25000000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2021-05-16T00:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2021-05-17T00:00:00+01:00",
            "endDate": "2022-01-17T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-147078",
            "name": "Department of Health and Social Care : Department of Health and Social Care",
            "identifier": {
                "legalName": "Department of Health and Social Care : Department of Health and Social Care"
            },
            "address": {
                "streetAddress": "Floor 9, The Capital Building, Old Hall Street",
                "locality": "Liverpool",
                "postalCode": "L3 9PP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Crown Commercial Service on behalf of Department of Health and Social Care",
                "email": "info@crowncommercial.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-03017799",
            "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED",
            "identifier": {
                "legalName": "HINDUJA GLOBAL SOLUTIONS UK LIMITED",
                "scheme": "GB-COH",
                "id": "03017799"
            },
            "address": {
                "streetAddress": "London England"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-147078",
        "name": "Department of Health and Social Care : Department of Health and Social Care"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-1d170f02-b70f-4306-978f-2c6e3a8aacdc-1",
            "status": "active",
            "date": "2021-05-17T00:00:00+01:00",
            "datePublished": "2021-08-24T08:44:08+01:00",
            "value": {
                "amount": 25000000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-03017799",
                    "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-05-17T00:00:00+01:00",
                "endDate": "2022-01-17T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/4ae7eef2-e058-4cbd-9aee-9811373fe93a",
                    "datePublished": "2021-08-24T08:44:08+01:00",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2021-08-24T08:48:37+01:00"
                },
                {
                    "id": "2",
                    "documentType": "contractNotice",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/54ca2ee5-89d1-408b-afe4-2a9b343963d3",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}