Notice Information
Notice Title
Housing Services Officer
Notice Description
Job Title Housing Services Officer x 1 Rate of Pay: PS17.06 per hour PAYE inside IR35 Hours: 37 hours Location: Hybrid working across Tipton Start Date: ASAP Contract type: 12 weeks from start date Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support. Following a recent restructure of the service, we are looking for Housing Services Officers to deliver a proactive and preventative tenancy and estate management service. These are crucial front line posts, focused on resolving complex cases that might place a tenancy at risk of not being sustained. This will include resolving and preventing nuisance behaviour, tenancy breaches and environmental crime. You will also be expected to identify vulnerability triggers and signs of safeguarding to support our most vulnerable members of the community. We will expect our officers to: * Identify and raise concerns around building and home safety when undertaking home and estate checks. In doing so be aware of, promote and engage around safety messaging and allow safety concerns to be voiced. * Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management and local priorities such as anti-social behaviour. * Ensure that customer concerns are dealt with promptly and fairly to avoid the need for escalation. * Ensure that you champion the voice of tenants and leaseholders and that tenant and resident engagement is central to your activities, engagement in all of its forms. * Champion our vision for our tenants to have a good quality home and neighbourhood to live in tackling community issues such as anti-social behaviour and domestic abuse and promoting our wider agenda around our environmental commitments. You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment. Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell's Vision 2030 and also guide us when we recruit. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Please note this advert is also out with our Mas... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Friday 16th December 2022 17:00pm Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/30b10ca4-d81b-403b-9c84-81f7cadff028
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79600000 - Recruitment services
Notice Value(s)
- Tender Value
- £37,261 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Dec 20223 years ago
- Submission Deadline
- 16 Dec 2022Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 19 Dec 2022 - 19 Mar 2023 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SANDWELL METROPOLITAN BOROUGH COUNCIL
- Contact Name
- Karendeep Bassra
- Contact Email
- karendeep_bassra@sandwell.gov.uk
- Contact Phone
- 0121 569 4766
Buyer Location
- Locality
- WEST MIDLANDS
- Postcode
- B70 8SZ
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG37 Sandwell
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Sandwell
- Electoral Ward
- West Bromwich Central
- Westminster Constituency
- West Bromwich
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/30b10ca4-d81b-403b-9c84-81f7cadff028
14th December 2022 - Opportunity notice on Contracts Finder -
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb-2022-12-14T12:11:24Z",
"date": "2022-12-14T12:11:24Z",
"ocid": "ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "IT-230-6428-KBSA131222",
"title": "Housing Services Officer",
"description": "Job Title Housing Services Officer x 1 Rate of Pay: PS17.06 per hour PAYE inside IR35 Hours: 37 hours Location: Hybrid working across Tipton Start Date: ASAP Contract type: 12 weeks from start date Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support. Following a recent restructure of the service, we are looking for Housing Services Officers to deliver a proactive and preventative tenancy and estate management service. These are crucial front line posts, focused on resolving complex cases that might place a tenancy at risk of not being sustained. This will include resolving and preventing nuisance behaviour, tenancy breaches and environmental crime. You will also be expected to identify vulnerability triggers and signs of safeguarding to support our most vulnerable members of the community. We will expect our officers to: * Identify and raise concerns around building and home safety when undertaking home and estate checks. In doing so be aware of, promote and engage around safety messaging and allow safety concerns to be voiced. * Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management and local priorities such as anti-social behaviour. * Ensure that customer concerns are dealt with promptly and fairly to avoid the need for escalation. * Ensure that you champion the voice of tenants and leaseholders and that tenant and resident engagement is central to your activities, engagement in all of its forms. * Champion our vision for our tenants to have a good quality home and neighbourhood to live in tackling community issues such as anti-social behaviour and domestic abuse and promoting our wider agenda around our environmental commitments. You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment. Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell's Vision 2030 and also guide us when we recruit. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Please note this advert is also out with our Mas... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Friday 16th December 2022 17:00pm Is a Recurrent Procurement Type? : No",
"datePublished": "2022-12-14T11:52:51Z",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "79600000",
"description": "Recruitment services"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "B70 8SZ"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "B70 8SZ"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
},
{
"postalCode": "B70 8SZ"
},
{
"region": "West Midlands",
"countryName": "United Kingdom"
}
]
}
],
"minValue": {
"amount": 32909,
"currency": "GBP"
},
"value": {
"amount": 37261,
"currency": "GBP"
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure (below threshold)",
"tenderPeriod": {
"endDate": "2022-12-16T17:00:00Z"
},
"contractPeriod": {
"startDate": "2022-12-19T00:00:00Z",
"endDate": "2023-03-19T23:59:59Z"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/30b10ca4-d81b-403b-9c84-81f7cadff028",
"datePublished": "2022-12-14T11:52:51Z",
"format": "text/html",
"language": "en",
"dateModified": "2022-12-14T12:11:24Z"
},
{
"id": "2",
"description": "Additional information on how to apply for this contract",
"url": "https://in-tendhost.co.uk/sandwellmbc/aspx/"
}
]
},
"parties": [
{
"id": "GB-CFS-115080",
"name": "Sandwell Metropolitan Borough Council",
"identifier": {
"legalName": "Sandwell Metropolitan Borough Council"
},
"address": {
"streetAddress": "1 Providence Place, West Bromwich",
"locality": "West Midlands",
"postalCode": "B70 8SZ",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Karendeep Bassra",
"email": "karendeep_bassra@sandwell.gov.uk",
"telephone": "0121 569 4766"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-115080",
"name": "Sandwell Metropolitan Borough Council"
}
}