Award

Case and Customer Management Solution(s) 2022 - AWARD

READING BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

AwardUpdate

03 Oct 2022 at 13:53

Award Notice
Award

03 Oct 2022 at 11:42

Award Notice
Summary of the contracting process

The Reading Borough Council has awarded a contract for a Case and Customer Management Solution(s). The procurement process was carried out through a Restricted procedure with an estimated contract value of £3m, divided into three lots: Casework solution, Customer platform, and a joint lot covering both requirements. Interested suppliers were required to express interest by 9th May 2022 at 10am. The implementation of the contract should be completed by the end of March 2023. The selected supplier for this contract is Arcus Global Ltd.

This tender for Case and Customer Management Solution(s) by Reading Borough Council presents business growth opportunities to software and IT services providers. The contract, valued at £3m, offers three distinct lots for suppliers to bid on, catering to different aspects of case and customer management. Companies providing task/workflow management solutions, customer portals, and software development services are well-suited to compete in this opportunity. The procurement process aimed at SMEs and VCSEs, emphasizing inclusivity and diversity in supplier participation.

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Notice Information

Notice Title

Case and Customer Management Solution(s) 2022 - AWARD

Notice Description

Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution - this lot covers case, document workflow and task management; Lot 2 - Customer platform - this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 - Joint lot covering both requirements. For full requirements, refer to the tender documentation. The estimated value of the Contract is: PS3m (implementation and annual license costs (Lot 1 - Estimated value PS1,450,000; Lot 2 - Estimated value PS1,540,000, Lot 3 - Estimated value PS3,000,000. The contract duration is: 4 years following implementation, subject to satisfactory performance. The term of the contract may be extended for 2 periods of 1 year; each period is subject to satisfactory performance, continued funding being available and mutual agreement between the parties. Implementation should be completed by e/o March 2023. Suppliers that would like to take part in this process are invited to 'Express Interest' upon which they will be given access to the full documentation delivered through this portal. Documents can be accessed from the 'My Tenders' area of this website by selecting the 'View Details' button for the project. Expressions of interest will only be accepted until 9th May 2022 at 10am. Any questions relating to this opportunity should be made via the correspondence link on this portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1e439bea-5e6b-4b6c-b701-277406bc87d9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6dc85545-6d3e-473d-b92a-8b3133052c2b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,035,909 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Oct 20223 years ago
Submission Deadline
9 May 2022Expired
Future Notice Date
Not specified
Award Date
2 Oct 20223 years ago
Contract Period
1 Nov 2022 - 31 Mar 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
READING BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BERKSHIRE
Postcode
RG1 2LU
Post Town
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLJ South East (England)
Local Authority
Reading
Electoral Ward
Abbey
Westminster Constituency
Reading Central

Supplier Information

Number of Suppliers
1
Supplier Name

ARCUS GLOBAL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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