Award

Corporate case management and complaints system

LONDON BOROUGH OF ISLINGTON

This public procurement record has 1 release in its history.

Award

30 Aug 2024 at 10:40

Award Notice
Summary of the contracting process

The London Borough of Islington has completed the procurement process for a corporate case management and complaints system under the tender ID 2324-0087. This falls under the industry category of "Database and operating software package" (CPV: 48600000) with additional classifications in miscellaneous software package and computer systems, and monitoring and control services. ROL SOLUTIONS LTD has been awarded the contract valued at £164,250. The procurement method employed was a call-off from a framework agreement, with the contract period spanning from 4 August 2023 to 3 August 2025. The primary location for delivery is in Islington, London, with postal code N1 2UD. The procurement stage is marked as complete, and the key decision date for award was 19 July 2023.

This tender offers substantial opportunities for businesses specialising in technology systems and software solutions tailored to complaints management processes. Companies with experience in designing effective and efficient CRM systems, particularly those aligning with incremental and pragmatic technology architectures, will find this project aligning with their expertise. Although the contract has been awarded to a large enterprise, smaller businesses and those specialising in niche areas of software development and monitoring services could still benefit from being part of the supply chain or offering complementary services to enhance the project’s outcomes. This presents a growth prospect for businesses looking to expand their portfolio and establish a reputation in government and public sector contracts.

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Notice Information

Notice Title

Corporate case management and complaints system

Notice Description

There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1f041906-3791-4363-98e4-6101a4717b6b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d196e494-69ef-4df3-aeae-5af4c2f3a20d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

71 - Architectural, construction, engineering and inspection services

CPV Codes

48600000 - Database and operating software package

48900000 - Miscellaneous software package and computer systems

71700000 - Monitoring and control services

Notice Value(s)

Tender Value
£164,250 £100K-£500K
Lots Value
Not specified
Awards Value
£164,250 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Aug 20241 years ago
Submission Deadline
4 Jul 2023Expired
Future Notice Date
Not specified
Award Date
18 Jul 20232 years ago
Contract Period
3 Aug 2023 - 3 Aug 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF ISLINGTON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N1 2UD
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
St Mary's & St James'
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

ROL SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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