Award

Incident Management Software

LONDON BOROUGH OF WALTHAM FOREST

This public procurement record has 2 releases in its history.

Award

24 Mar 2022 at 10:52

Award Notice
Tender

28 Feb 2022 at 09:31

Tender Notice
Summary of the contracting process

The London Borough of Waltham Forest is procuring Incident Management Software aimed at enhancing the efficiency of incident management within the borough's Control Centre and Incident Management team. The tender, which is currently in the Award stage, has a published date of 28 February 2022, and the tender period ended on 8 March 2022. The total value of the contract is £140,000, with a contract duration from 1 April 2022 to 31 March 2025. This procurement falls within the software and information systems category and employs an open procedure for its procurement method.

This tender presents significant opportunities for businesses in the software development and IT solutions sectors, particularly those specialising in incident management and communication technologies. Companies that can provide user-friendly, robust systems capable of integrating various communication channels—such as apps, emails, and social media—will be particularly well-positioned to compete. Additionally, suppliers that offer tailored support and rapid response capabilities to improve incident response times will find this contract particularly aligned with their offerings.

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Notice Information

Notice Title

Incident Management Software

Notice Description

The contract requires contractors to deliver a software fit for purpose within the Waltham Forest Control Centre and Incident Management team. The purpose is to ensure the efficient management of incidents within the Borough. This is critical to inhouse delivery of major and critical incidents. The software needs to: * Improve Incident Response Times To provide the Borough with an efficient way of handling major incidents that will rationalise the process and give staff more time to concentrate on the event that is occurring. * Target individuals, groups, or use dynamic rules to reach the right people To communicate the incidents and the threat of incidents to the right people in a timely manner. * Easy to use To automate event communications, giving the relevant information to the right people when required. * Ability to receive information via an App/Email/SMS/Mobile and Landline, also capable of posting to social media sites Enable the staff to map events in locations within the Borough Allow the viewing of mapped assets in relationship to threats/events. * Audit trail Record the responses to incident notifications and therefore track when responses were received * Document Management Enable all Business Continuity plans to be stored in the system, thereby allowing staff access to the information they need without contacting the Crisis Management team.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1f104b80-1f61-4db6-aa02-7a91c09efd93
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/33647e3b-2133-447b-8290-9654dde8b805
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£140,000 £100K-£500K
Lots Value
Not specified
Awards Value
£102,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Mar 20223 years ago
Submission Deadline
8 Mar 2022Expired
Future Notice Date
Not specified
Award Date
24 Mar 20223 years ago
Contract Period
31 Mar 2022 - 31 Mar 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF WALTHAM FOREST
Contact Name
Suncha Adjodha
Contact Email
suncha.adjodha@walthamforest.gov.uk
Contact Phone
+44 2084963000

Buyer Location

Locality
WALTHAMSTOW
Postcode
E17 4JF
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI53 Redbridge and Waltham Forest
Delivery Location
Not specified
Local Authority
Waltham Forest
Electoral Ward
Chapel End
Westminster Constituency
Walthamstow

Supplier Information

Number of Suppliers
1
Supplier Name

EVERBRIDGE EMEA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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