Notice Information
Notice Title
Pan London Out of Hours Telephony soft market testing
Notice Description
This soft market testing exercise concerns the renewal of the innovative joint contract for the provision for out of hours telephony service. The provision of a high quality out of hours call handling shared service is imperative for the current users of the joint service and equally important for any potential new joiners. The current framework is hosted by the London Borough of Ealing and is used by Ealing, Barnet, Haringey, Homes for Haringey, Barking and Dagenham, Barking and Dagenham Homes and Enfield. As the Councils come to the end of a successful period of 7 years of working together (in the last of a series of contracts) they are looking to renew the arrangement and to offer the opportunity for other public bodies to join it. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back-office function of each individual council. All Councils and Housing Arm's Length Management Organisations (ALMOs) nationally offer an out of hour's service, some retain the service in-house whilst others have sub-let or work in partnerships with other organisations to provide a service. The current Ealing- led Out of Hours Service is exceptional in that all transactions are auditable and fully computerised in the overall management of both telephone and data systems. Some organisations may require an optional day time call handling service, however at present none of the participants have expressed a wish to utilise this option. The Participating Organisations have joint ownership of a state of the art of telephony system which will be made available to the appointed supplier without charge.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/dc65c409-9b53-43f3-899a-9f70cd6c1f31
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
64211000 - Public-telephone services
64212000 - Mobile-telephone services
64213000 - Shared-business telephone network services
64214000 - Dedicated-business telephone network services
64214200 - Telephone switchboard services
64215000 - IP telephone services
64220000 - Telecommunication services except telephone and data transmission services
79310000 - Market research services
79311210 - Telephone survey services
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £7,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 Feb 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 5 Apr 2023Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF EALING
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- EALING
- Postcode
- W5 2HL
- Post Town
- West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI7 Outer London - West and North West
- Small Region (ITL 3)
- TLI73 Ealing
- Delivery Location
- Not specified
-
- Local Authority
- Ealing
- Electoral Ward
- Ealing Broadway
- Westminster Constituency
- Ealing Central and Acton
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/dc65c409-9b53-43f3-899a-9f70cd6c1f31
27th February 2023 - Early engagement notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27-2023-02-27T17:20:06Z",
"date": "2023-02-27T17:20:06Z",
"ocid": "ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27",
"language": "en",
"initiationType": "tender",
"title": "Pan London Out of Hours Telephony soft market testing",
"planning": {
"milestones": [
{
"id": "1",
"title": "Engagement end date",
"type": "engagement",
"dueDate": "2023-04-05T23:59:59+01:00"
}
],
"documents": [
{
"id": "1",
"documentType": "marketEngagementNotice",
"description": "Early engagement notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/dc65c409-9b53-43f3-899a-9f70cd6c1f31",
"datePublished": "2023-02-27T17:20:06Z",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"description": "Advert",
"url": "https://procontract.due-north.com/Advert?advertId=a36d5dea-e6ae-ed11-811f-005056b64545"
}
]
},
"tender": {
"id": "EALING001-DN656860-82964452",
"title": "Pan London Out of Hours Telephony soft market testing",
"description": "This soft market testing exercise concerns the renewal of the innovative joint contract for the provision for out of hours telephony service. The provision of a high quality out of hours call handling shared service is imperative for the current users of the joint service and equally important for any potential new joiners. The current framework is hosted by the London Borough of Ealing and is used by Ealing, Barnet, Haringey, Homes for Haringey, Barking and Dagenham, Barking and Dagenham Homes and Enfield. As the Councils come to the end of a successful period of 7 years of working together (in the last of a series of contracts) they are looking to renew the arrangement and to offer the opportunity for other public bodies to join it. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back-office function of each individual council. All Councils and Housing Arm's Length Management Organisations (ALMOs) nationally offer an out of hour's service, some retain the service in-house whilst others have sub-let or work in partnerships with other organisations to provide a service. The current Ealing- led Out of Hours Service is exceptional in that all transactions are auditable and fully computerised in the overall management of both telephone and data systems. Some organisations may require an optional day time call handling service, however at present none of the participants have expressed a wish to utilise this option. The Participating Organisations have joint ownership of a state of the art of telephony system which will be made available to the appointed supplier without charge.",
"status": "planning",
"classification": {
"scheme": "CPV",
"id": "64220000",
"description": "Telecommunication services except telephone and data transmission services"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79310000",
"description": "Market research services"
},
{
"scheme": "CPV",
"id": "79510000",
"description": "Telephone-answering services"
},
{
"scheme": "CPV",
"id": "64214000",
"description": "Dedicated-business telephone network services"
},
{
"scheme": "CPV",
"id": "64213000",
"description": "Shared-business telephone network services"
},
{
"scheme": "CPV",
"id": "64215000",
"description": "IP telephone services"
},
{
"scheme": "CPV",
"id": "64211000",
"description": "Public-telephone services"
},
{
"scheme": "CPV",
"id": "64212000",
"description": "Mobile-telephone services"
},
{
"scheme": "CPV",
"id": "64214200",
"description": "Telephone switchboard services"
},
{
"scheme": "CPV",
"id": "79311210",
"description": "Telephone survey services"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 7000000,
"currency": "GBP"
},
"suitability": {
"sme": false,
"vcse": false
}
},
"parties": [
{
"id": "GB-CFS-55363",
"name": "London Borough of Ealing",
"identifier": {
"legalName": "London Borough of Ealing"
},
"address": {
"streetAddress": "Ealing Council, Perceval House, 14/16 Uxbridge Road",
"locality": "Ealing",
"postalCode": "W5 2HL",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Vincent Hunt",
"email": "huntv@ealing.gov.uk",
"telephone": "+44 2088255000"
},
"details": {
"url": "http://www.ealing.gov.uk"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-55363",
"name": "London Borough of Ealing"
}
}