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Contract Timeline
- Publication Date
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8th January 2025 17:02:55 PM
- TenderAmendment Deadline
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23rd January 2025 12:00:00 PM Expired
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Contract Summary
LLA is looking to implement an all-in-one Online Service Quality Monitoring Tool to enable and unlock online reviews monitoring and management system with the capability of connecting/integrating with our Customer Service Power BI Dashboard. Preferred format would be a digital platform designed to help LLA to manage and improve online presence by consolidating, analysing, and enhancing online reviews, social media interactions, and overall digital overview of the airport itself and all involved concessionaires. The proposed solution should have the ability to manage consumer feedback from acquisition to loyalty, directly addressing most local search factors For further details please see tender documentation. Additional information: Prospective contractors must be able to demonstrate previous experience of similar work and be prepared to provide references. Applications are welcome from single organisations or consortia from the public, private and voluntary/community sector. To access this or any other LLA open tender advert and to view the necessary tendering documents and express your interest, please visit the LLA e-Tendering Portal at: https://in-tendhost.co.uk/llaol All tender opportunities can be found under the Tenders link in the grey bar just below the LLA logo banner. If this is your first time using this portal, you will need to register in order to Express Interest by clicking the Register link also located in the grey bar or via the yellow Register button to the left on the Home Screen. If you are already registered on the LLA e-Tendering portal simply enter your details and login as usual. During registration, simply complete the information required on the three areas Company Details, Business Classifications and Company Categories. Once completed, click the Register My Company button located at the bottom. Please note you must express an interest through this portal in order to be attached to the tender project. After expressing interest and reviewing any tender documents, in order to progress you will also be asked whether or not you wish to Opt In or Opt Out of the process and click the appropriate button. Doing so will indicate to the buyers your intention to either make a submission or not and allow you to progress. Once you have opted in, you will be able to submit a response and use the Correspondence facility to ask any tender related questions. We accept no liability if you have not expressed an interest in the tender. Is a Recurrent Procurement Type? : No
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Contract Details
- Open Contracting ID
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ocds-b5fd17-2149cf6d-fe35-40ea-9303-d13cce23268c
- Publication Source
-
Contracts Finder
- Procurement Stage
-
TenderAmendment
- Procurement Method
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Open
- Procurement Method Details
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Open Procedure (below Threshold)
- Procurement Category
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Services
- Tender Suitability
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SME
- Framework / DPS
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Contract Classification
- CPV Code(s)
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48517000
72212517 - CPV Division(s)
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48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
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Jessica Janes
- Buyer Email
-
jessica.janes@ltn.aero
- Buyer Phone
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01582 395 579
- Buyer Address
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Airport Way, Luton
Bedfordshire
LU2 9LY
United Kingdom
-
Contract Timeline
- Publication Date
-
8th January 2025 17:00:51 PM
- TenderAmendment Deadline
-
23rd January 2025 12:00:00 PM Expired
-
Contract Summary
LLA is looking to implement an all-in-one Online Service Quality Monitoring Tool to enable and unlock online reviews monitoring and management system with the capability of connecting/integrating with our Customer Service Power BI Dashboard. Preferred format would be a digital platform designed to help LLA to manage and improve online presence by consolidating, analysing, and enhancing online reviews, social media interactions, and overall digital overview of the airport itself and all involved concessionaires. The proposed solution should have the ability to manage consumer feedback from acquisition to loyalty, directly addressing most local search factors For further details please see tender documentation. Additional information: Prospective contractors must be able to demonstrate previous experience of similar work and be prepared to provide references. Applications are welcome from single organisations or consortia from the public, private and voluntary/community sector. To access this or any other LLA open tender advert and to view the necessary tendering documents and express your interest, please visit the LLA e-Tendering Portal at: https://in-tendhost.co.uk/llaol All tender opportunities can be found under the Tenders link in the grey bar just below the LLA logo banner. If this is your first time using this portal, you will need to register in order to Express Interest by clicking the Register link also located in the grey bar or via the yellow Register button to the left on the Home Screen. If you are already registered on the LLA e-Tendering portal simply enter your details and login as usual. During registration, simply complete the information required on the three areas Company Details, Business Classifications and Company Categories. Once completed, click the Register My Company button located at the bottom. Please note you must express an interest through this portal in order to be attached to the tender project. After expressing interest and reviewing any tender documents, in order to progress you will also be asked whether or not you wish to Opt In or Opt Out of the process and click the appropriate button. Doing so will indicate to the buyers your intention to either make a submission or not and allow you to progress. Once you have opted in, you will be able to submit a response and use the Correspondence facility to ask any tender related questions. We accept no liability if you have not expressed an interest in the tender. Is a Recurrent Procurement Type? : No
-
Contract Details
- Open Contracting ID
-
ocds-b5fd17-2149cf6d-fe35-40ea-9303-d13cce23268c
- Publication Source
-
Contracts Finder
- Procurement Stage
-
TenderAmendment
- Procurement Method
-
Open
- Procurement Method Details
-
Open Procedure (below Threshold)
- Procurement Category
-
Services
- Tender Suitability
-
SME
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
48517000
72212517 - CPV Division(s)
-
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
Awarding Authority
- Buyer Name
-
Jessica Janes
- Buyer Email
-
jessica.janes@ltn.aero
- Buyer Phone
-
01582 395 579
- Buyer Address
-
Airport Way, Luton
Bedfordshire
LU2 9LY
United Kingdom
-
Contract Timeline
- Publication Date
-
8th January 2025 16:59:22 PM
- Tender Deadline
-
23rd January 2025 12:00:00 PM Expired
-
Contract Summary
LLA is looking to implement an all-in-one Online Service Quality Monitoring Tool to enable and unlock online reviews monitoring and management system with the capability of connecting/integrating with our Customer Service Power BI Dashboard. Preferred format would be a digital platform designed to help LLA to manage and improve online presence by consolidating, analysing, and enhancing online reviews, social media interactions, and overall digital overview of the airport itself and all involved concessionaires. The proposed solution should have the ability to manage consumer feedback from acquisition to loyalty, directly addressing most local search factors For further details please see tender documentation. Additional information: Prospective contractors must be able to demonstrate previous experience of similar work and be prepared to provide references. Applications are welcome from single organisations or consortia from the public, private and voluntary/community sector. To access this or any other LLA open tender advert and to view the necessary tendering documents and express your interest, please visit the LLA e-Tendering Portal at: https://in-tendhost.co.uk/llaol All tender opportunities can be found under the Tenders link in the grey bar just below the LLA logo banner. If this is your first time using this portal, you will need to register in order to Express Interest by clicking the Register link also located in the grey bar or via the yellow Register button to the left on the Home Screen. If you are already registered on the LLA e-Tendering portal simply enter your details and login as usual. During registration, simply complete the information required on the three areas Company Details, Business Classifications and Company Categories. Once completed, click the Register My Company button located at the bottom. Please note you must express an interest through this portal in order to be attached to the tender project. After expressing interest and reviewing any tender documents, in order to progress you will also be asked whether or not you wish to Opt In or Opt Out of the process and click the appropriate button. Doing so will indicate to the buyers your intention to either make a submission or not and allow you to progress. Once you have opted in, you will be able to submit a response and use the Correspondence facility to ask any tender related questions. We accept no liability if you have not expressed an interest in the tender. Is a Recurrent Procurement Type? : No
-
Contract Details
- Open Contracting ID
-
ocds-b5fd17-2149cf6d-fe35-40ea-9303-d13cce23268c
- Publication Source
-
Contracts Finder
- Procurement Stage
-
Tender
- Procurement Method
-
Open
- Procurement Method Details
-
Open Procedure (below Threshold)
- Procurement Category
-
Services
- Tender Suitability
-
SME
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
48517000
72212517 - CPV Division(s)
-
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
Awarding Authority
- Buyer Name
-
Jessica Janes
- Buyer Email
-
jessica.janes@ltn.aero
- Buyer Phone
-
01582 395 579
- Buyer Address
-
Airport Way, Luton
Bedfordshire
LU2 9LY
United Kingdom