Tender

High Intensity User Service for BSW ICB

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Tender

26 Jan 2024 at 12:51

Tender Notice
Summary of the contracting process

The NHS South, Central and West Commissioning Support Unit is managing a procurement process for the High Intensity User Service for BSW ICB. The service aims to support individuals using healthcare services excessively and differently than expected. The contract, with a maximum budget of £1,080,000 over 3 years, will start on 1st July 2024. The procurement method is an open procedure, and interested providers can access bid documentation on the 'Health Family' e-procurement system. The tender period ends on 26th February 2024.

This tender presents opportunities for businesses in the health and social work services sector. Small and medium enterprises as well as voluntary, community, and social enterprise organisations are well-suited to compete. The contract duration is initially 2 years with a possible extension of up to 1 year. This procurement aims to improve health and wellbeing, reduce health inequalities, and minimise inappropriate use of resources in the South West region of the United Kingdom.

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Notice Information

Notice Title

High Intensity User Service for BSW ICB

Notice Description

Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board seeks to commission a High Intensity Use Service to people residing within the BSW geographical footprint. The service seeks to identify, engage, understand, and support people through a person-centered approach who repeatedly and often escalate a number of presentations to the emergency department departments at Royal United Hospitals in Bath, Great Western Hospital in Swindon and Salisbury District Hospital in Wiltshire (and other acute and aligned resources) and are using healthcare more than, or differently than, expected for their specific needs. The service will proactively work with a rolling cohort of people, using a person-centered, 'what matters to me' conversation and "team around the person" approach to better deliver against the agreed needs of that individual. The key objectives are: * Identify those at greatest risk of ED attendance and non-elective admissions. * Proactively work with a rolling cohort of HIU people, really understanding what they need. * Provide a de-medicalised, non-judgemental, shame and trauma informed human support to resolve any underlying social and emotional need which led to hospital attendance. * To coordinate wellbeing and connect with other services, enrolling them to help to get to the desired end. * Reduce ED attendances and avoidable non-elective admissions. * Impact positively on reducing the high intensity use of healthcare. * Reduce ambulance conveyances as a by-product of reducing ED attendances. * Improve people's quality of life. * Provide high quality and personalised interventions. * Promote self-care and health and well-being of people (health coaching) * Minimise inappropriate use of resources. * Enable people to have a positive experience of the service. * Support people to flourish through sustaining job opportunities, reconnecting with families, improving well-being etc. Desired outcomes: The service will contribute to the following overarching outcomes: * Improve health and wellbeing of our population. * Improve access and experience. * Increase overall life expectancy across our population. * Reduce impact of long-term conditions / morbidity * Reduce health inequalities. * Improve sustainability of workforce and carers The initial contract term will be for 2 years, with an optional extension of any period up to 1 year. The maximum budget is PS1,080,000 over the 3 year term. The annual budget for 24/25 is PS360,000. The new service will commence on the 1st July 2024. This processed is being managed by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner(s). Additional information: Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome. Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page. If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid. The services are healthcare services falling within Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023 (PSR Regulations) and for the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 (PCR 2015) do not apply to this procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-22521532-febe-41dc-925d-dfe60833f49b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2163cf9a-dd36-4770-a689-c1216ec6265a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£720,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jan 20242 years ago
Submission Deadline
26 Feb 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2024 - 30 Jun 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHIPPENHAM
Postcode
SN15 1GG
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
TLK South West (England)
Local Authority
Wiltshire
Electoral Ward
Chippenham Monkton
Westminster Constituency
Chippenham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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