Planning

National Helpline for NHS and Social Care Staff

NHS ENGLAND

This public procurement record has 2 releases in its history.

Planning

19 Jul 2021 at 08:51

Planned Procurement Notice
Planning

14 Jul 2021 at 13:43

Planned Procurement Notice
Summary of the contracting process

The procurement process is initiated by NHS England for the tender titled "National Helpline for NHS and Social Care Staff." The procurement falls under the health services industry category and is specifically aimed at establishing a psychological support helpline for NHS staff, addressing issues such as COVID-19, anxiety, and depression. It is currently in the planning stage, with a contract expected to commence on 1st October 2021 and run until 31st March 2022. The total contract value is approximately £300,000, and interested suppliers must register their interest by 23rd July 2021. The service will be delivered nationally and operate seven days a week, targeting a diverse demographic of NHS staff.

This tender represents a significant opportunity for businesses, particularly those in counselling and mental health services, to contribute to the wellbeing of NHS staff during and beyond the COVID-19 pandemic. Suppliers that have expertise in crisis support, mental health services, or related communications and marketing are well-suited to compete for this contract. Given the open procurement method, there is a chance for small and medium-sized enterprises (SMEs) and voluntary and community sector organisations (VCSEs) to engage and provide valuable services in this essential area.

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Notice Information

Notice Title

National Helpline for NHS and Social Care Staff

Notice Description

The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a national staff support helpline since April 2020, to support our NHS staff who are under enormous pressure every day. Common themes that have emerged in the past year, that we want to continue supporting our staff with include, but are not limited to - * COVID-19 * Anxiety/Stress * Depression/Sadness * Suicide The requirement is for a staff support helpline, to continue to provide a psychological support offer for all NHS staff. This will aim to be a service provided for all staff during the ongoing COVID-19 pandemic, and beyond. The support line will offer NHS staff the opportunity to converse with trained crisis support workers, and if required, qualified clinical support where needed. The requirement will be to run a 7-day service, that can operate nationally, and is able to cater to all groups and demographics. The service will need to operate at the least, between 7:00am-11:00pm daily. Additionally, the supplier should be able to provide anonymized and vital data, to the commissioning organisation, to provide further understanding of emerging concerns and issues related to the health and wellbeing of our workforce. Finally, the supplier should be able to provide some expertise in supporting communications and marketing, to raise awareness of the helpline. Description of Deliverables - Helpline accessible 7 days a week, able to be setup and delivered nationally, to all ages of NHS staff, with clinical oversight, providing immediate, anonymous and confidential support for any health and care staff member, requiring mental health or crisis support at any time - Regular service review meetings with commissioning organisation to support delivery of the service - Regular service data and statistics reporting, including identifying current/emerging themes on the helpline - Regular marketing and communications support - Agreement to work with NHS England and Improvement on any deep dive or evaluation activities relating to the helpline Pre-market Engagement NHS England & Improvement are currently undertaking an options appraisal and as part of this have issued a Notice to the market to gauge supplier interest and capability in relation to continuing the delivery of this service. Current thinking is that NHS England & Improvement will enter into a 6 month contract with an approximate total value of PS300,000 exclusive of applicable VAT. REGISTER YOUR INTEREST BY 23/07/21 Interested suppliers should read the details attached to the notice which specify further details about the requirement, how to register an interest in the possible procurement and the submission requirements for registering an interest.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-22a65327-61c6-4b36-8708-74dfbfa1f47a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0c45925f-92ea-4016-a465-23fd6f893f3b
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85312300 - Guidance and counselling services

85312320 - Counselling services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jul 20214 years ago
Submission Deadline
Not specified
Future Notice Date
14 Jul 2021Expired
Award Date
Not specified
Contract Period
30 Sep 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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