Tender

Quotation for Audit of Services Provided by Housing Options

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

02 May 2018 at 07:02

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is conducting an open procurement process, titled "Quotation for Audit of Services Provided by Housing Options," aimed at securing a third-party organisation to perform an audit of their Housing Choice service. This contract, classified under auditing services (CPV code: 79212000), is set to commence on 1 June 2018 and will run for six weeks until 13 July 2018, with a subsequent audit scheduled for early 2019. Interested parties must submit their quotations by the deadline of Tuesday, 15 May 2018, at 15:00hrs, to participate in this process.

This tender presents a valuable opportunity for businesses specialising in auditing services and customer service assessment. Companies equipped to handle 'mystery' customer exercises and experienced in evaluating housing options and homelessness advice would be particularly well-suited to compete. Engaging in this procurement can help businesses expand their client base within the public sector, particularly those looking to establish long-term relationships with local authorities like Sandwell MBC.

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Notice Information

Notice Title

Quotation for Audit of Services Provided by Housing Options

Notice Description

Quotation for Audit of Services Provided by Housing Options The Housing Choice service are seeking a third-party organisation to undertake an audit of the service provided by Housing Options. The audit will focus on two key elements: 1. Assessment of handling initial contact by undertaking a 'mystery' customer exercise to include the following methods * Telephone calls (15 calls) * Face to face visits (10 visits) * Email (5 emails) 2. Assessment of housing options and homelessness advice by * Assessing 30 case files closed within the previous 6 - 12 months. The contract will be for six weeks starting 01 June 2018 to 13 July 2018. A further audit will take place 02 January 2019 for a further 6 weeks until 13 February 2019. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents. In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to' Opt-In'. Please be mindful that if you are cut and pasting your question responses onto the On-Line Questionnaire that you do so from a notepad document, this is due to the fact that some special characters are not accepted within the On-Line Questionnaire. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Tuesday 15 May 2018 at 15:00hrs Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-24b2559b-cc92-4b92-ab1e-4e7fabc1118a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4ff60c06-eb8f-46ae-a60f-567ea9d0be5a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79212000 - Auditing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 May 20187 years ago
Submission Deadline
15 May 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2018 - 13 Jul 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B69 3DB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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