Award

Restart Scheme Extension Customer Satisfaction Survey

DEPARTMENT OF WORKS & PENSIONS

This public procurement record has 2 releases in its history.

Award

10 Oct 2025 at 15:15

Award Notice
Award

10 Oct 2025 at 14:36

Award Notice
Summary of the contracting process

The Department of Works & Pensions, situated in London, is conducting a public procurement process titled "Restart Scheme Extension Customer Satisfaction Survey" within the research services category. This project involves conducting a survey across the United Kingdom from October 2025 to June 2027, aimed at gathering approximately 46,000 responses across 8 waves. This procurement process is currently at the award stage, with IFF Research Ltd chosen as the supplier. The contract, valued at £256,149, began on 12th September 2025 and will conclude on 11th September 2027. The selective procurement method employed involves a call-off from a dynamic purchasing system, highlighting its strategic approach to supplier engagement and contract fulfilment.

With the need for comprehensive research services, this tender offers considerable opportunities for growth, particularly for businesses specialising in customer satisfaction surveys within the United Kingdom. It is an ideal opportunity for Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) seeking to enhance their portfolio through delivering structured and high-volume survey projects. The endorsement by a major governmental department such as the Department of Works & Pensions offers substantial credibility and exposure for the winning bidder, assisting businesses in gaining further opportunities in public and private sectors.

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Notice Information

Notice Title

Restart Scheme Extension Customer Satisfaction Survey

Notice Description

A short survey of customer satisfaction running during the duration of the Restart Scheme extension. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area (CPA) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3f15ed2d-5312-4265-8f0d-3570eb8b60be
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£256,149 £100K-£500K
Lots Value
Not specified
Awards Value
£256,149 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Oct 20254 months ago
Submission Deadline
4 Jul 2025Expired
Future Notice Date
Not specified
Award Date
11 Sep 20255 months ago
Contract Period
11 Sep 2025 - 11 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF WORKS & PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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